Absolute shambles
Absolute shambles! After a pretty average prior experience with Trippy Store I decided to risk another purchase. On October 30 2022 I ordered some posters intending them to be presents for Christmas – 8 WEEKS away. Safe enough you might think, but no. They actually arrived January 6 2023 – 69 DAYS after ordering and missed Christmas by 12 days! Absolute shambles. Be very wary of dealing with these guys.
By Tony
Response from TrippyStore.com· May 5, 2023
Hi Tony, I'm sorry that your experience wasn't more positive. I definitely understand how that can be frustrating and I'm very sorry that your posters didn't make it in time for the special occasion. Like you mentioned, I see that you've placed 2 orders with us that both shipped to New Zealand. All of our orders ship from the United States and unfortunately international delivery can sometimes take a bit longer for delivery. We mention on the Shipping page of our website that international delivery typically takes between 7 and 14 business days after your package ships. I see that the first order you placed with us was on 11/17/19 and it shipped on the 3rd business day; 11/22/19. We emailed a shipping notification with your tracking info to the email address provided with your order. Your second order was placed on 10/30/22 and unfortunately one of your posters was subject to a delay with the printer. I'm very sorry about that. You should have received status update emails along the way at the email address you provided with your order. I see that your package shipped on 12/6/22, but like you mentioned wasn't delivered in New Zealand until 1/6/23. While we have no control over how long it takes an international package to clear customs and be delivered, I understand your frustration. I hope your posters have worked out awesome for you and again, I am sorry that they didn't make it in time. Please let me know if you have any questions at all. Tye - TrippyStore.com