Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
91 reviews
TRIPOMATESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
“ Our vision is to make travel simple, accessible and affordable for everyone.” “We help you figure out where you can fly within your budget.”
TRIPOMATE (tripomate.com) has 91 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
Showing 78 reviews with 1 star · Clear filters
If I could give a zero star or minus I would…all I can say is nothing, that is they gave me absolutely nothing for whatever their fee is on the ticket. Luckily in the end China Southern airlines acknowledged the booking and payment… even Tripomates address in Auckland NZ is fake. Stay well away where you can, just a waste of time and energy as well as money in the some other cases, we were lucky, avoid at all cost!!!
By Nicholas S.
This is a scam. Don't book with them. Booked tickets only to get an email stating one of the flights was not confirmed. Payment already processed, but no confirmation of flights. No contact numbers on their emails. Tried calling the number on their website- not connected. Opened a dispute and a month later managed to get my money back. Save your time and money, this is not a travel agency, it's a scam.
By Neta A.
DO NOT BOOK WITH THEM! I should've done more research before booking. Our tickets still have not come through even though the money has already been deducted from the account. Tried contacting them through the linked Whatsapp number and through email and the online chat on their website. Absolutely no response. We have resorted to lodging a dispute through ANZ.
By Alice S.
Scam website same as many others , i got scamed. stay way from this website. no answer and even you can't sign this website. there was no record of my order. They naver send me the comfirmation of payment or cancellation about my order. i didn't get any ticket, payment was done by my ASB Creditcard. I have to contact my creditcard company and request cancel it. Tripomate refuse to pay money back. Date of experience: 18 June 2023
By LIVE BETTER K.
Scam!! now they are even trynna delete my comment, flagging it, and telling Trustpilot that my experience has never happened! Please do not use this company for your life.
By Taehun P.
I bought 3 tickets from Tripomate. One of which was void. He didn't reply to emails and or refunded $4xxxnzd. China Southern Airlines also stepped in to help urge him to refund, but now it has been almost a month still no any reply. I reported to the Consumer Guarantees Act! It has been almost 3 months and there is still no reply. I already reported to the BBB of USA and the Dispute Tribunal of New Zealand.
By Yu H.
Purchased the ticket on June and just like what other experienced mine appeared to be scam as well. It makes me very angry to see other Kiwi are experience same thing.. But for those of you who are upset and stressed about the whole situation I opened a dispute with my bank (ANZ) and got my money back.. it took me 3 months but better than nothing!
By Gunny K.
Never deal with this company again very bad experience or phone contact you never reach them from US Canada Nz etc. been hang up Not answer they will talk to you on Snapchat after past 1 day & trick to charge money by correcting spelling supposed to sent email to customer to check prove details correctly before but not if not pay for correcting not processing what the hack on websites say get back to us quickly if info not correct avoid to pay fee only 5 minutes after I sent booking info they charged me $175
By Panunee R.
