Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
269 reviews
Tree ClassicsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, our vision has been to deliver The World's Finest Artificial Christmas Trees™ to your doorstep. Whether you are looking for a specific style or convenient setup options, you will find the perfect tree for your family at Tree Classics.
Tree Classics (treeclassics.com) has 269 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 12 reviews with 2 stars · Clear filters
Bought a 9' Garland, LED battery. Very few lights and only on 1 side of garland. should have mentioned the one sided lights, also the number of lights. Unfortunate.
By Patience_27
Response from Tree Classics· Mar 28, 2017
Hi, we have forwarded your feedback to our Product Development team. It will help us improve our products and customer experience. Please email us at [email protected], If there is anything else we can assist you with.
Although I was pleased with the apparent quality of my premium, pre-lit 9 foot tree, within two years the lights began to malfunction. First in portions of a strand and then multiethnic strands. Calls to Tree Classics seemed to ring to a service person's home and basic troubleshooting was I effectively done. That was followed by blame and no action to correct except to purchase a new tree. Goodbye!
By Rick from F.
Response from Tree Classics· Jun 10, 2015
Hi Rick, we are very sorry for the lighting issues you experienced with your tree. We have brought up your concern to our management team. We will get back to you as soon as we hear from them. If there is anything else we can help you with, please send us an email to [email protected].
I have had my tree for a few years and now a lot of the lights are out. I replace bulbs every year but each year there just seems to be more and more lights that are out. This year an entire section of my tree was dark. I called to find out what could be done but since the company has changed hands I was not able to get a replacement tree because the new company will not honor. the original warranty. I am disappointed that my tree needs to be replaced before the warranty is up.
By Nancie D.
Response from Tree Classics· May 5, 2015
Hi Nancie, we're sincerely sorry for the inconvenience the transition has caused you and for the lighting issues you experienced with your tree. We have forwarded your feedback to our management team to help us improve the experience of our customers. Please email us at [email protected] if there is anything else we can assist you with. Thank you.
We invested in a beautiful, expensive new tree 3 years ago. After just one season we experienced problems and that has continued year after year. I am into my 5th package of replacement bulbs and this year entire strands stopped working. In addition, handfuls of needles are constantly falling off. I do not know if I will even bother with this tree next year. My previous (cheap!) tree lasted over 10 years without these kinds of ongoing problems.
By Dana G.
Response from Tree Classics· Mar 3, 2015
Hi Dana, we sincerely apologize for the lighting issues you have had with your tree and for any inconvenience this has caused you. We would like to check if your tree is still covered under warranty. Please send us an email to [email protected] with your tree's Order ID so we may help bring your concerns up to our Warranty team. Thank you.
