TreadsReviews of treads.app

Write a review Call Website

The Fair Hearing score

4.5/ 5

Excellent

293 reviews

Treads4.5Excellent

Write a review

Rating distribution

Select a line to read only those reviews.

What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Treads

Treads is an AI-powered car management subscription designed to make car ownership more enjoyable by eliminating the hassle of car maintenance while making the roads safer for everyone. Treads has you covered for tires, alignments, oil changes, wiper blades, and even auto insurance.

Treads (treads.app) has 293 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.

Also known as: treads.app
Website: treads.app
Category: Auto Parts & Wheels
Listed on The Fair Hearing: 2026

More in Auto Parts & Wheels

Write a review

Oct 30, 2024

I also feel taken advantage of ( see a…

I also feel taken advantage of ( see a couple reviews below) it doesn’t outright say anywhere that when you sign up it’s automatically a 2 year subscription! Yes we must always read the fine print. I was in an accident in which the car was totaled and so could no longer use the service. Not to mention I never even used the rotation or anything else other than the tires. I asked if I could just pay off what I owed on the tires, they said no. I continued to make payments for a bit but then I couldn’t afford it, so I asked if I could make a payment plan to pay off the balance on my 2 year subscription that I was not using and that they were not providing absolutely ANY service of. They said no- they continue to try to charge me every day or every other day to the card on file. They won’t make payment arrangements, they won’t work with me at all even though I’m still offering to pay for a 2 year subscription that I only used about 6 months of, and paid on for about 9 or 11 months, I don’t recall at this point I have to look back in my emails. Scam!!! - their reply to my review is inaccurate. I contacted them soon after the accident and continued to pay on it for a few months. The “paperwork” they provided consisted of an invoice showing the full amount due and summary of the terms. It was not any special paperwork that helped with my insurance claim, just an invoice. As I said in my review, I felt I had no choice and continued to pay them as I understood that I signed up for it wherever I overlooked the terms or not. I have emails from the last several weeks going back and forth with “Treads” through their “help@“ email and requesting payment arrangements while explaining my “unique” situation and they just basically said too bad and that I just need to continue to pay on this subscription until paid up. No payment arrangements are being accepted. I did overlook the 2 year subscription part when I signed up in March of 2023 so maybe they’re more obvious about it now, but I feel they should be subject to TILA. “Truth in lending act” since they are extending a credit of sorts. Thanks for the reply Treads let me know if you’d like me to forward all my recent emails to your “help” email again, since it sounds like they were somehow lost.

By Jazmin Jordan S.

Response from Treads· Nov 6, 2024

Hi Jazmin, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you're facing, especially considering the accident. Our subscription model includes a minimum 24-month agreement to ensure we can continue offering our services sustainably. We strive to be transparent about this during the sign-up process, and that was possibly overlooked during your signup. While we do provide the option to cancel by paying off the remaining balance or continue the subscription for its full term, we understand that every situation is unique. According to our records, we provided you with the necessary paperwork to submit to your insurance company for reimbursement but have not heard from you in the last 5 months until your posting of this review. It sounds like you've been through a lot, and we're sorry that our payment terms have added to your stress. Although our policies are in place to maintain fairness for all customers, we're always open to finding solutions when possible. Please contact us directly again so we can reassess your situation and explore any potential options.

Treads reviews

Showing 28 reviews with 1 star · Clear filters

Nov 28, 2024
Dreadful service
Dreadful service. Car came back in worse condition with things broken and a pair of mechanic’s gloves rolled up and left inside my cup holder of back seat!. Disgusting service. The worse garage I have ever been to
By Kate B.
Response from Treads· Dec 21, 2024
We’re truly sorry to hear about your experience. At Treads, we rely on a third-party service network to provide car maintenance and repairs, and feedback like yours is vital to ensuring we partner with locations that meet our high standards. Your concerns about the condition of your car and the unprofessional handling of your vehicle are unacceptable, and we take them very seriously. We will be reviewing this matter thoroughly and addressing it with the service provider in question. Your feedback helps us continually refine our network, and we appreciate you bringing this to our attention.
Oct 30, 2024
I also feel taken advantage of ( see a…
I also feel taken advantage of ( see a couple reviews below) it doesn’t outright say anywhere that when you sign up it’s automatically a 2 year subscription! Yes we must always read the fine print. I was in an accident in which the car was totaled and so could no longer use the service. Not to mention I never even used the rotation or anything else other than the tires. I asked if I could just pay off what I owed on the tires, they said no. I continued to make payments for a bit but then I couldn’t afford it, so I asked if I could make a payment plan to pay off the balance on my 2 year subscription that I was not using and that they were not providing absolutely ANY service of. They said no- they continue to try to charge me every day or every other day to the card on file. They won’t make payment arrangements, they won’t work with me at all even though I’m still offering to pay for a 2 year subscription that I only used about 6 months of, and paid on for about 9 or 11 months, I don’t recall at this point I have to look back in my emails. Scam!!! - their reply to my review is inaccurate. I contacted them soon after the accident and continued to pay on it for a few months. The “paperwork” they provided consisted of an invoice showing the full amount due and summary of the terms. It was not any special paperwork that helped with my insurance claim, just an invoice. As I said in my review, I felt I had no choice and continued to pay them as I understood that I signed up for it wherever I overlooked the terms or not. I have emails from the last several weeks going back and forth with “Treads” through their “help@“ email and requesting payment arrangements while explaining my “unique” situation and they just basically said too bad and that I just need to continue to pay on this subscription until paid up. No payment arrangements are being accepted. I did overlook the 2 year subscription part when I signed up in March of 2023 so maybe they’re more obvious about it now, but I feel they should be subject to TILA. “Truth in lending act” since they are extending a credit of sorts. Thanks for the reply Treads let me know if you’d like me to forward all my recent emails to your “help” email again, since it sounds like they were somehow lost.
By Jazmin Jordan S.
Response from Treads· Nov 6, 2024
Hi Jazmin, Thank you for sharing your experience. We're truly sorry to hear about the difficulties you're facing, especially considering the accident. Our subscription model includes a minimum 24-month agreement to ensure we can continue offering our services sustainably. We strive to be transparent about this during the sign-up process, and that was possibly overlooked during your signup. While we do provide the option to cancel by paying off the remaining balance or continue the subscription for its full term, we understand that every situation is unique. According to our records, we provided you with the necessary paperwork to submit to your insurance company for reimbursement but have not heard from you in the last 5 months until your posting of this review. It sounds like you've been through a lot, and we're sorry that our payment terms have added to your stress. Although our policies are in place to maintain fairness for all customers, we're always open to finding solutions when possible. Please contact us directly again so we can reassess your situation and explore any potential options.
Oct 28, 2024
They only care about money
I used Treads for my vehicle (at the time) and had no issues.. after selling that vehicle in April of 2024, I continued to pay my monthly service fee, even though I no longer use the service.. only 2 payments left. Here's my issue... I referred someone to Treads... after 5 months, she was in a vehicle accident and her car was "totaled"... she continued to pay the monthly fee even after no longer having the vehicle. Her financial situation changed and she could no longer pay the monthly fee.. She has spoken with several representatives from Treads in making payment arrangements, in the hopes they would stop trying to charge her card for past payments every ffew days... it's because of their unwillingness to work with her that I will never use or refer someone to use Treads in the future.
By customer
Response from Treads· Nov 6, 2024
Randy, Thank you for taking the time to share your thoughts and for being a part of the Treads community. We appreciate your past support and referral. We're very sorry to hear about your Jazmin’s situation and how it has impacted your view of our services. We have also posted a reply to her review, which you can view. We understand how challenging it can be to deal with unexpected circumstances like a vehicle accident, and we sincerely regret that your friend felt we were unable to support her during this difficult time. Our policies are designed to balance fairness for all of our customers, but we acknowledge that each situation is unique, and we genuinely want to help when we can. We hope that Jazmin will consider reaching out to us again, as we’d love the opportunity to work towards a resolution that might help both of you feel more positive about Treads.
Sep 14, 2023
Goto an actual tire shop
They advertise they report payments to credit but they do NOT. I contacted them shortly after initial install and explained I suspect an out of balance tire or defective tire, they said to put in rotation request and the technician would rebalance but guess what that didn't happen. I finally had enough and went to a shop and had them checked. 1 had no weight at all, 1 had a weight twice the size as needed and the other two had undersized weights. Of course by this point there are odd wear patterns consistent with being out of balance. When I contacted customer service the only resolution offered was to refund what I paid shop to balance. I asked for a supervisor/manager to contact me last month and have yet to be contacted.
By Joseph M.
Response from Treads· Nov 13, 2023
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with Treads, and we appreciate the opportunity to address your concerns. Firstly, regarding the reporting of payments to credit bureaus, we'd like to clarify that Treads' credit reporting is independent and fully disclosed in our terms and conditions. Concerning the tire balancing issue, we apologize for any inconvenience and dissatisfaction this has caused. Our aim is always to provide top-quality service, and it seems we fell short in your case. We take your feedback seriously and will use it to improve our service protocols and feedback to our independent service partners. Regarding the resolution offered by our customer service team, we believe in fair and reasonable solutions. Refunding the cost of balancing is our immediate way to rectify the situation, but we understand your disappointment goes beyond this. We are committed to ensuring your vehicle is in optimal condition. I assure you that your request for further escalation has been noted, we greatly appreciate your feedback and the opportunity it gives us to improve every aspect of our customer experience.
Aug 13, 2023
Terrible customer service
After the car with the subscription was totalled in a car accident, I requested that my subscription be moved to my new car. Nope! I still have to pay the remaining year on a car/tires I no longer have. I offered setting up a whole new contract on the new car. They keep a loyal customer and I keep their service. Win-win, right? Nope. I highly recommend you avoid this company. Accidents happen and they won't care.
By GREG
Response from Treads· Aug 29, 2023
Hi Greg, we are sorry to hear about your vehicle. We know it can be traumatic to experience an auto accident. As our support team covered with you and as outlined in your agreement, tires are not transferable between different vehicles, which is why subscriptions can't be transferred between vehicles. Also, as our support team suggested we are happy to provide additional information needed to include any outstanding balance on your account to include on your claim with your auto insurance carrier. We are here to support you through this challenging event.
Jul 25, 2023
When trying to schedule the app kept…
When trying to schedule the app kept giving me a error message wouldnt let me schedule a rotation appointment. Then when i finally scheduled the truck that came out over torqued the lug nuts so i had to go to discount tire and replace them. 67.00 out of pocket. I would not recommend treads to any one. Had a flat arround christmas could not get any one to come and fix again had to go to discount tire. They take my money every month but hard to help me when i need them
By customer
Response from Treads· Aug 1, 2023
Hi Dennis, sorry to hear that you experienced a scheduling issue with the app, but it looks like we were able to help get your service scheduled and completed. We deeply regret to hear of the over-torqued lug nuts on your vehicle during the rotation appointment. If you ever experience something like this in the future please contact us to let us know so we have the opportunity to fix any issues. We appreciate your feedback as it helps us identify areas for improvement. We will take your comments seriously and use them as valuable insights to enhance our service and customer support. Our team will be reviewing the entire process to identify and rectify any shortcomings.
Jul 11, 2023
Don’t do it
They give you all of these options for tires then once you subscribe turn around and tell you that they have about 4 of the 10 brands available as an option. It’s very deceptive marketing to advertise these options so that one subscribes to then turn around and limit the options available and offer me a more expensive plan in order to have the options that were advertised under the subscription terms I chose.
By Douglas N.
Response from Treads· Jul 26, 2023
Hi Douglas, we are sorry to hear that you were not able to get the first tire brand of your choice. Tire inventory and availability can fluctuate and unfortunately, we can't always guarantee a specific brand and model of a tire will be available. We do utilize real-time inventory availability when using the Treads app to offer you the widest selection of choices possible. Although you did not subscribe to Treads, hopefully, we will be able to serve you as a customer in the future.
Apr 25, 2023
I can not get into my Treads account…
I just had a payment come out my account but I’m not able to log in at all. Called 1877 number no one answered and says to text the 1877 number. No response no resolution to how I can get into my account while funds are being pulled. Great to help on a budget for tires but horrible with response and no customer service or care for the customer. I’ve had 4 prior visits for leaking tire and still have a leaking tire no care for the customer. Please think twice before using this service.
By justin C.
Response from Treads· Apr 26, 2023
Hi Justin, it looks like our support team has been in contact with you and helped in getting you logged back into your account. For future reference, our SMS support line is 1-833-689-1263 and you can also live chat with our team anytime inside of the Treads app. Sorry to hear of the leaking tire issue, we will continue to help service your vehicle until it is fixed.👨‍🔧 Please let us know if you need any further assistance. 👍

TreadsReviews of treads.app

Rating distribution

What customers rate

About Treads

More in Auto Parts & Wheels

The Rust Farmers

Bimmer America LLC

Glass America | Windshield Repair & Replacement

Improved Racing

TreadsReviews of treads.app

Rating distribution

What customers rate

Treads reviews

Dreadful service

I also feel taken advantage of ( see a…

They only care about money

Goto an actual tire shop

Terrible customer service

When trying to schedule the app kept…

Don’t do it

I can not get into my Treads account…

About Treads

More in Auto Parts & Wheels

The Rust Farmers

Bimmer America LLC

Glass America | Windshield Repair & Replacement

Improved Racing

Treads reviews

Dreadful service

I also feel taken advantage of ( see a…

They only care about money

Goto an actual tire shop

Terrible customer service

When trying to schedule the app kept…

Don’t do it

I can not get into my Treads account…