Traveling MailboxReviews of travelingmailbox.com

I used them when I lived in France and I had the NC address, everything went smoothly. I started using them again when I moved back to the States with a CA address and it is an absolute nightmare. I live van life so I need a reliable permanent address for the DMV, credit cards, etc. It is now at the point where I will get a delivery notification from the sender and my mail will show up in my portal 10-14 days later. Cool cool cool. My mail arrives in LA, gets sent from there to NC, then forwarded to me. Customer service just gives me a canned answer blaming the USPS but if my tracking info says delivered 7 days after being sent and then STILL takes 2 weeks to process on their end, it is a straight up excuse for failures on their end. I'll be finding a new service and going through the laborious process of changing my address on file with over 30 companies. Can't wait to jump through all of those hoops!

This is the worst mailbox service you can receive. They deleted all my scanned letters and data without notifying or informing me upfront. I closed my account after two years or poor service and expected to get a copy of my scanned letters only to find out they deleted all my data just after canceling my account!!!! I talked to two agents Gregory and Mike to get help, and they are really horrible, don't care to help and keep arguing for no reason. I asked to talk to a higher level manager and they refused to connect me or escalate. I'm going to sue this horrible company.

Poor service with sloppy handling of any issues. No one is interested to help. They are only good at charging your credit card on a regular basis. I've been a subscriber for 5 years. Three separate accounts. A few years ago most of the agencies I tried to register their virtual address with stopped accepting their San Francisco address as valid. Over time they raised the subscription rates knowing it's hard to migrate some old established accounts. Ok, that's sneaky. When I requested cancellation for the two unused accounts in 2020 they cancelled all three. No much communication about it. I didn't even know the main account was cancelled until a couple of months down the road. Once I found it out they offered no reinstatement, only creating a new account with new address at a new rate. I am happy I had a backup plan with a different virtual mail provider.

Everything's great until things get a little bit difficult; they are very bad at handling problems. I've been a client for 4 years. Until now, my experience has been positive. However, they've been extraordinarily late in processing my mail. Today, I had a critical package overnighted to them, they had promised they'd process it the same day. Yet, they didn't. When I confronted them and spoke to the owner Mike, he offered no sympathy nor solution and told me that I'll just have to wait. He never apologized for lying to me, despite having the chat logs on hand. His employee Jacob was awful to me, almost anti-human. These guys are done. They were great before, but awful now. Look elsewhere. I am moving.

Not a very good experience for us. Really not that cheap. App difficult to use, counter intuitive. forwarding mail is a joke. Slow to open/scan. Too bad we had a bad experience, we had high hopes, not for us.

Our "street address" that was given to us was a very strange format: 000 Milwaukee Ave ste 111 PBT 11111 Chicago, IL 00000 I tried to use this as a mailing address with several online portals, including my credit union and a government agency. It was automatically rejected due to the format. The "ste XXX PBT XXXXX" portion was literally not usable. When I brought it up to their customer service team, they were unhelpful and this was their response: "Hi James, That is correct and unfortunately what you were trying to use the address for is not the type of service we provide." They claim to be a traveling "mailbox" but the address can't be used as an actual mailing address for anything important. I switched to a PO Box and never looked back. This service is awful. Don't waste your time.

It took 36 hours for my last piece of mail to be scanned. The address they gave me was not accepted by websites as a valid address, so Traveling mailbox gave me another version of the address but refused to correct it on their website. In other words, I cannot login to the app to get see the valid address. When I switch to another company, I must go through the hassle if changing my address again.

The service is great but it does not make up for the unauthorized charges to your credit card and head aches getting resolved.