TravelationReviews of travelerhelpdesk.com

the worst experience I've had with a travel agency, they rob you in front of you... I paid for a flight in business classes and they gave me a cheap one, more than 2000 usd difference

It's actually a phone call center located in India, out to scam people dry. They made me a great offer, lower than anything on the market. Then they insisted for me to give them my credit card info without receiving any document, flight plan, confirmation, link to the airline schedule, etc. They were very insistent and pressured me to give my payment information under the menace of losing the deal, saying I'd get the flight plan after having paid, etc. After much insistance with the guy saying he had sent me a flight plan but me only receiving generic emails with links that were not opening up (actually the links began to work the next day, haha), the emails coming from different names than the name he had given me, I finally got a flight plan. The cost was much higher than what I had been quoted, but the person categorically denied ever having sent me the the first offer. That was too much for me, after so many incongruities and blatant lies. I decided to call the airline to see if I could get that trip directly from them. The airline's own booking agent told some of flights on my flight plan did not exist. Meaning, the airline did not fly to that destination at the hour and day the fraudster told me. The real fares were 2.5 times higher than what I had been quoted by Traveler Help Desk. The airline booking agent told me that unfortunately the whole thing was a scam. These guys advertise on Skyscanner under the name Smart Fares but operate under Traveler Help Desk and possibly other names. When I called, the guy gave an English name but had a strong Indian accent. Again, the name on his emails was different and written with typos. The other guys I spoke to also gave an English name but had the same strong Indian accent and all seemed in the biggest hurry to get my credit card info without sending me any flight confirmation. They changed the information I was given by the first guy, to my shock saying it was wrong, seemingly on a whim. Actually, all the guys at that phone number are doing everything they can to steal one another's "customers" (victims). The first guy was supposed to call me back but didn't do it right away so I called them back and another guy jumped in to take my request and asked me by email to send him my "datils". Here is the content of the email he sent me: "Hi XXX (insert totally wrong sound spelling of my name), Please forward flight datils. Warm Regards, XXXX" This was the content of the email. For real. A third one went as far as telling me the first offer was false and that I should do business with him instead. He was trying to steal my financial details from his colleague. Looking back at all of that (and this is not even the whole thing), this is when I finally realized this was a scamming call center located in India. I suppose they have email templates they send without adapting them much. The whole thing with the way they acted felt like a feeding frenzy. Such good money for free! Of course people want to jump at such great offers but don't throw all caution to the wind and do check with the airline(s), even if a correct flight plan would not necessarily mean that you would get actual flight tickets. These people don't have the bond deposits nor the licences normal travel agencies need to have in order to operate, so I don't know how anyone could get their money back. It looks like income tax fraud call centers evolved into flight tickets fraud centers. Without due diligence, the only thing that will fly away, and very far from you, will be your money. 💸💸💸

I booked the flight tickets for my family in March. It stated that I will receive a confirmation of my booking within 24 hours. However, I didn't receive anything after this period so I felt very insecure and tried to cancel my booking. But when I called them, they said I can't cancel it because it's over 24 hours. Fine. Then I waited for my itinerary. After two days, I received an itinerary but I found that one of my family members' name was not spell correctly. I called them to correct the name. The staff just cancelled my booking without checking with me. He mentioned he has to cancel the booking first before correcting the name. But the problem was he can't make the booking on the same flight. If I have to book again, I have to pay USD300 each!!!! I insisted that it was not my mistake and I don't accept this situation. After a one-and-a-half-hour talk and escalation to the so-called manager, they agreed to give me full refund. But they need to separate this payment into two: cancellation refund + base fare. In the end, they just returned the cancellation refund and held up USD750. I wrote to them several times but no answer. No one replied. The staff who guaranteed to give me back all my money simply disappeared. It was a scam and a company that aims to cheat. Never, never consider to buy from them or you will regret like I do.

Son unos ladrones, me cobraron 400 dólares de más con engaños y mentiras. Me dijeron que había subido de precio y que a fuerza tenia que comprar el vuelo por que si no la agencia me iba a bloquear y no iba a poder volverlos a comprar. Pura mentira! Acabo de ver el precio real del boleto y eso extra que me cobraron se lo robo la página

Worst ever travel company to ever exist. I had credit with them that was set to expire after a year. The credit has now lapsed and now I cant use it at all. It's all gone. A courtesy reminder would of been great as it has been a whole year since these fares were looked at so that I can organise to pay to renew it again. But no, not a single email, communication or peep, such a stupid business that doesnt care for there customers. Such an absolute waste of time and money this company!!!!

I have bought a ticket from them and got an email saying that the ticket could not be confirmed by the airline and need to call them urgently and get a different one. They said there was only 1 flight left and only 1 seat, which I obviously discovered later that was a scam. They charged me 2599USD for this different flight, when i searched again i found a lot of different options cheaper and the dates i needed. I got a different flight directly for the airline and asked Traveler HelpDesk for a cancellation in less than 24hs which was supposed to be eligible for a full refund. After trying to take ,first half the money and later 500usd in cancellation fee, at the end they said they would give me a full refund via PayPal, which was my payment method. First they said it would take 3-4 days and this is day number 4 with no news from them. I called them today 10 times, when i say the word refund they hang up on me. Now they say the refund is being issued and that will take 3-4 more days. I know they will continue kicking this until the day of the flight and wont refund my money. I need a solution asap.

If I could give 0 stars I would. This company is terrible. I should have read reviews before booking a flight through them. I spoke to the agent and from the time I saw the fare on the site and 8 minutes later on the call the fare went up $150. Then I said no thanks and the agent said they could do it for $90 less. Since it was a trip to see my mom I decided to do it. They then ran my card for not only the original quoted fare but also the discounted amount. I know on the call I agreed to only the discounted amount. I then called talking to the Indian accent customer service agents that finally let me speak to a supervisor also with an accent. He said he would listen to the call and call me back which he did not. I then called back the next day and they said they would only be refunding the discounted fare and not the larger amount. Also that refund would not be back in my hands for approximately 10 days. Worst company ever, do not do business with them. I will be surprised if I actually get my refund in the 10 days. Just use another company unless you want headaches and lies.

If you are reading this wondering whether to book with this company, I warn you like many others, don’t do it. There is a reason for why many people are disgruntled with the service. To cut a long story short, this company has been an absolute pain regarding refunding my money after I complied with all their T’s and C’s and now after doing everything I got sent 2 emails with differing refund payments which makes no sense after being made to wait 4 months for a simple response. I’m not completely mad at them as I failed to do my due diligence and thoroughly check them out. All I’m hoping to do is help some poor soul from not making the same mistake I did and do business with them. If you’re reading this and considering to do business with this company, save your money and headache by staying clear from them. I’m just trying to help someone not deal with issues down the line. P.S: It’s getting towards 6months with the promise of money refund in the next 2weeks. Simply yours, Concerned customer