Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
29 reviews
Cruise Direct Online/Travel Direct VacationsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With over 25 years of cruising experience, from couples' vacations to family gatherings at sea, we've seen and done almost everything. We've cruised on the big ships, the rivers, intimate small ship sailings, and luxury lines. We work on your behalf, ensuring your cruise vacation is the best it can possibly be. We offer every promotion the cruise lines are running and add a little "extra" as a thank you for partnering with us on your vacation.We are certified cruise specialists with companies like Princess Cruises, Viking Cruises, Royal Caribbean, Celebrity, and more. We have the knowledge, and personal experience, to help make your cruise vacation something truly special.We've been doing this for a long time and have built relationships with all the cruise lines that allow us to offer YOU the BEST PRICES you'll find anywhere. Our Thank You Shipboard Credit and Rebate programs ensure you'll save money over going directly with the cruise lines on every single cruise, all year long.We are so confident in our ability to save you money, we guarantee to match any price you find on any official cruise line site, for the exact same offer, and beat it. Every time.
Cruise Direct Online/Travel Direct Vacations (traveldirectvacations.com) has 29 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 28 reviews with 5 stars · Clear filters
Detail oriented. Fast replies to questions. Very efficient.
By Jeanne S.
Response from Cruise Direct Online/Travel Direct Vacations· Jan 14, 2026
Thank you so much for this review, Jeanne! It's been fun partnering with you on your Viking cruise. I've really appreciated the great communication and am super happy to have been able to help you plan this one! Thank you!
Kind and polite professional attention to detail— we felt well taken care of!
By Bonnie L.
Response from Cruise Direct Online/Travel Direct Vacations· Jan 14, 2026
Thank you, Bonnie! It's been great partnering with you and thank you for your trust. You are an absolute pleasure to work with, and I look forward to planning more adventures with you in the future!
Darren Trencher was incredibly helpful in making this experience easy to do. Our last one without him was not nearly as easy or enjoyable. Darren really knew his stuff and it showed.
By Alex
Response from Cruise Direct Online/Travel Direct Vacations· Jan 14, 2026
Thank you, Alex! I really appreciate this review and have enjoyed partnering with you on your cruise. I am so glad your river cruise was great, and I look forward to planning more adventures with you in the future!
Darren did a great job from the beginning to the end of our trip. We will definitely use his services again in the future.
By KK
Response from Cruise Direct Online/Travel Direct Vacations· Jan 14, 2026
Thank you, Kent! I really appreciate this review. It's always a pleasure connecting with you both and I love helping bring your cruise adventures to life. You are great partners!
Always available to answer any questions (even the silliest) we have booked 5 cruises with this company and have been very pleased with the service they provided.
By Barbara J.
Response from Cruise Direct Online/Travel Direct Vacations· Jan 1, 2026
Thank you, Barb! It has been so much fun partnering with you both through the years. I'm always excited about where you're going and look forward to more adventures in the future! I really appreciate both of you so much.
Raye Trencher had been our cruise consultant for years. It was heartbreaking to learn of her passing-actually left a void in our lives. She was a wonderful person-excellent service. Darren stepped in and is carrying on that tradition. We’ve gotten to know him and cannot say enough about the advice, communication, knowledge and true concern we’ve received from Darren. I’ve come to the conclusion that taking care of his “cruisers” has become his passion. If you want to be considered as family, there is no better place than Cruise Direct OnLine. Saying that even though currently rock & rolling along the Central American coast but guess they have no control over the sea!
By Beverly R.
Response from Cruise Direct Online/Travel Direct Vacations· Jan 1, 2026
Thank you, Bev! As long time "family" members with first my parents and now me, you know how much I appreciate you both. I have added destinations to my bucket list based on your adventures and experience. I always look forward to our conversations and planning those next cruises with you both! I really appreciate both of you so much.
Darren has been great on advising and arranging our cruises. I started years ago with his parents and am glad he took over the business. Darren will always return calls as soon as he can. We will always use Darren for our cruising needs.
By Ray P.
Response from Cruise Direct Online/Travel Direct Vacations· Jan 1, 2026
Thank you, Ray! It's always so much fun talking not only cruising but also grilling and smoking with you. I live vicariously through you in many ways and it's a blast catching up every time we talk. Thank you for your continued trust and partnership through all these years!
We recently went on our first river and ocean cruises using 2 different cruise lines. Darren handled both of these trips for us. He was able to get us on-board credits we were not aware of, he fully explained the onboarding and off boarding processes so there were no surprises and helped my sister when she wanted to join our cruise. Darren responded to all of our emails and calls very timely. This guy really knows his stuff! We feel like we are in excellent hands when we have Darren in our corner!
By John W.
Response from Cruise Direct Online/Travel Direct Vacations· Dec 31, 2025
Thank you, John! Both of you are an absolute joy to partner with and I love that we'll be cruising together very shortly (unintentionally!). We can't wait to share our next Viking adventure together with you both!
