TrailerParts.comReviews of trailerparts.com

We are a Trailer repair center and thought we would give trailerparts.com a try to see if they are a potential vendor for us. We buy 25-35K per year.. This was a bad idea in so many ways. I tried to reach their order desk for two days then finally decided to take a chance and place the order online. I did receive an automated order confirmation but 12 days later still no order. I called them and now their phone message says they have no customer service person to answer the phone due to Covid 19. As we all know this is BS because business all over the nation are operating very effectively. I emailed to find out if my order is in process or on back order and no response. Regardless of Covid 19 or any other excuse I would not do business with this company ever again. Don't be fooled with the COVID 19 excuse for not returning email corispondence.

Used to be a good company - a little slow to ship, but great selection and reasonable prices. I placed an order recently. Website said shipments delayed 3 days for covid - They charged my card and after 3 weeks...still haven't shipped. Worse!- they closed down the phone and customer service department, so I can't inquire or cancel the order. Phone recording says they are shipping and will email when shipped. Sorry - that's not customer service. Got my credit card company to cancel the charge .... but Trailerparts.com is still not answering my emails or phone calls.

Ordered 2 trailer hub kits, the kits came with seals that did not fit the hubs in the kits. When I called to get it straitened out I was told "We're just a distributor, if you have a problem call the maker of the product" They offered zero help, wasted my time.

Bought a hitch online and when I called to get a status a week later (I got no shipping confirmation), they told me that they cancelled the order because they do not carry that hitch anymore. No email, call, or anything telling me this. The customer service was beyond horrible. Save yourself the hassle and just go somewhere else. Still have not gotten my money back either...

Told me I could return an order and would cover all shipping costs which was not the case. Lost $20 on an order!