This is my second go round with these…
This is my second go round with these guys and neither have been particularly good. The latest event involves options and for the first week or so of membership, all I could get on the call side was European style stuff. Called and got eventually got some help and I proceeded to log out, then log in, and decided to try the put side. Lo and behold, two American options and the rest were European. Huh?? This would be great if I lived in Europe, unfortunately I live in eastern USA. These guys seem interested in one thing and one thing only, that is extracting money from your wallet and putting it in theirs. Their customer service is just OK, and the products as far as I can tell are also ok. For the price one pays, they should be great, they're not. Caveat emptor.
By Steve
Response from TradeSmith, LLC· Oct 13, 2025
Hi Steve, We appreciate you taking the time to share this review, and we’re sorry to hear about your experience with the American vs. European options. If you’re open to it, we’d be happy to help find a service that’s a better fit for your needs. We’ve sent a request for more information through the platform, and a member of our customer service team will reach out to assist you further. Regards, TradeSmith Customer Success Team



