Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
273 reviews
TradeSmith, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 145 reviews with 5 stars · Clear filters
I am looking forward to working with TradeSmith partly because of their service!
By Bobby G.
Response from TradeSmith, LLC· Jan 12, 2024
Your 5-star review made our day! We're delighted that you had a great experience, and we appreciate your support.
I was very confused because of the number of newsletters from various companies that I get. Needed to know exactly what was provided and how best to use that information. The gentleman who answered my call not only helped with newsletter issue but also helped me with Tradesmith portfolio setup and answered all my questions. Highly recommend this company.
By THOMAS
Response from TradeSmith, LLC· Jan 12, 2024
Thank you for taking the time to leave us a 5-star review! Mark will be thrilled to know that his efforts resonated with you. We're grateful for your feedback and look forward to serving you again soon!
Client service rep was very personable and handled my question easily.
By Joe
Response from TradeSmith, LLC· Jan 12, 2024
Your 5-star review made our day! We're delighted that you had a great experience, and we appreciate your support!
I requested a copy of my annual subscription invoice for Tradesmith. Bernadeth located my invoice and emailed it to me immediately. Great customer service and a very fast response.
By Franz
Response from TradeSmith, LLC· Jan 12, 2024
Thank you for the outstanding 5-star review! We're overjoyed to learn that Bernadeth provided you with exceptional service. Your words inspire us to continue delivering top-notch experiences to our valued members!
tolerance of the support person for my poor English communication literacy was impressible. she spoke very slowly when i requested, explained many times to my full understanding, timely email communication with right information contained, etc. (i am a native Japanese)
By Yukoh K.
Response from TradeSmith, LLC· Jan 11, 2024
Wow, thank you for the amazing 5-star review! We're thrilled to hear that you had a great experience. Your shoutout to Vienna is the best recognition we could ask for and we will be sure to share this with her team!
Got all my questions answered very quickly and to my satisfaction.
By PKS
Response from TradeSmith, LLC· Jan 11, 2024
Thank you so much for your 5-star review, PK! We're delighted to hear about your positive experience with us and Vienna will be thrilled to know that her efforts made a difference!
I called customer service about the differences between services they offered. I talked with Adam who was knowledgeable and had no problem explaining the differences, The clouds of confusion were lifted!
By Adam S.
Response from TradeSmith, LLC· Jan 11, 2024
Your 5-star review brightened our day! We're thrilled that you had a positive experience, and we're especially proud of Adam! He will be honored to know that his efforts made a difference for you and we will be sure to share this with his team!
Tradesmith is a great company to do business with. I had a misunderstanding with a subscription i bought. They were very understanding with the problem and resolved it with no problems what so ever. Tradesmith stands behind there products. Would recommend 👌
By Jerry M.
Response from TradeSmith, LLC· Dec 4, 2023
Thank you so much for taking the time to share your positive experience with us, Jerry! We are thrilled to hear that we could address your subscription misunderstanding to your satisfaction. We're delighted to know that our team was able to assist you promptly and effectively and we look forward to assisting you in the future!
