Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
273 reviews
TradeSmith, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The mission behind TradeSmith is to put easy-to-use, technology-based tools into the hands of individual, self-directed investors. TradeSmith began as a simple way to track portfolios using trailing stops, and has evolved to become a powerful suite of risk-management and portfolio analysis tools.
TradeSmith, LLC (tradesmith.com) has 273 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 145 reviews with 5 stars · Clear filters
Ed was very professional and thorough. Thanks.
By Alice S.
Response from TradeSmith, LLC· Jan 29, 2024
Your 5-star review made our day! We're grateful for your feedback and thrilled that you had a positive experience.
Edge spent the time with me to answer all my questions and waited for me to execute. I appreciated his attentiveness.
By Jack S.
Response from TradeSmith, LLC· Jan 29, 2024
Thank you so much for your wonderful review! I will be sure to share your feedback with Edge and his team.
My request for assistance was met almost immediately as I was speaking with Vienna.
By David
Response from TradeSmith, LLC· Jan 29, 2024
Thank you for the 5-star rating! We're proud to have Vienna on our team providing excellent service.
I was able to reach TS support without a long delay on the phone. Vienna was very helpful with my questions and walked me through the setup of my brokerage account. She sent me information on the Concierge appt email, so I can learn more about the usage of your website.
By Dan B.
Response from TradeSmith, LLC· Jan 29, 2024
Your 5-star review made our day! We're so pleased to learn that Vienna provided you with top-notch service.
Eric was great! He was able to answer each of my questions and provide explanations as to how and why. Eric also went further to make certain I understood even more than I knew to ask. I, being quite new at options trading, and even less knowledgeable about spreads, was allowed time to understand everything we discussed. I hope to have the opportunity to visit with Eric again, when needed. Thanks to all at TradeSmith. Ken
By Kenneth B.
Response from TradeSmith, LLC· Jan 25, 2024
Thank you for the 5-star rating! We're proud to have Eric on our team providing excellent service.
Vienna understood my having misunderstood the cross promotion offered by Freeport Society.
By D Lynn W.
Response from TradeSmith, LLC· Jan 25, 2024
Thank you so much for your wonderful review! I will be sure to share your feedback with Vienna and her team.
Andy was very cordial, she took care of my problem professionally, quickly and efficiently. Thank you Andy for a delightful experience, Joe
By Joe
Response from TradeSmith, LLC· Jan 24, 2024
Thank you for taking the time to leave us a 5-star review! Andy will be thrilled to learn that she had a positive impact on your experience and we will be sure to share your comment with her and her team!
Simple call, simple request to renew. Went flawlessly.
By Dale R.
Response from TradeSmith, LLC· Jan 24, 2024
Thank you for the 5-star review, Dale! We are happy to hear that you had a great experience!
