So frustrated dealing with this company
In Jan 2025 This company charged me to register 2 trademarks. I just tried (March 24, 2024) emailing the guy I spoke with for the set up and the email bounced back. I called the 2 numbers in his email, neither work. I then checked USPTO and neither of my TMs are showing up. I then called thebphone number on my credit card statement and that also doesn't work (a fast busy signal). Then called their main phone # (from rheir website) and the guy who answered, answered as if it was a home phone. After talking with the guy who answered at this 4th number I was told no one with the name of the guy who originally helped me works there. I was forced to call my CC company and thankfully they're reversing the charges. The next day I get a call from the company asking me to give them 24 hrs and they would now make sure my TMs were registered. No thanks, I'll submit the registrations myself. I don't understand the value of a TM registration company who, in 2 months, never submitted my TM applications.
By Dominick M.
Response from Trademark filing 101· Oct 6, 2025
Hi Dominick, We’re very sorry to hear about your experience and completely understand your frustration. What you’ve described isn’t the level of communication or service we aim to provide. That said, there are times when delays or name-search complications can occur due to factors outside our control, especially when working with the USPTO or when additional verification is required. Still, we take full responsibility for not keeping you properly updated throughout the process. We’re glad your concern was raised, and we’d be happy to review your case in detail to clarify exactly what happened. Please reach out to our support team directly so we can investigate and ensure this doesn’t happen again. Kind Regards, Team - Trademark Filing 101.