trademark-genius.comReviews of trademark-genius.com

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2.0/ 5

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50 reviews

trademark-genius.com2.0Poor

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About trademark-genius.com

At Trademark Genius, we help business owners protect what they've worked hard to build. Our team guides customers through the trademark process with clear communication, ongoing support, and straightforward service from start to finish.Whether you're trademarking a business name, logo, or slogan, we're here to make the process as simple and stress-free as possible.

trademark-genius.com (trademark-genius.com) has 50 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.

Website: trademark-genius.com
Category: Research & Development
Listed on The Fair Hearing: 2026

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Mar 28, 2025

Trademark trash, convinced to get a refund instead of talk through my questions.

I registered for a trademark application online, paid the $199 for extended services. I called the next day to ask questions and their customer service line doesn’t work. I was appointed a representative named Monica, who was very uptight, spoke too fast, had a bad attitude not once but twice when I had questions and dismissed my questions and concerns with a recommendation to get a refund. I am attempting to protect my business with a trademark trusting their services and was hung up on, as I asked to talk to a manager since she couldn’t treat me like an uneducated client who is seeking an understanding in this area of business and hoping they treat my company as a new prospect to continue to work with throughout the entire process. I was pushed out the door and treated as if they had too many customers to deal with me and my concerns. I was also barely given 20 minutes of their time. If I could leave 0 stars I would. Just want others to know this isn’t the place to be a beginner in the trademark world, as this represented a very poor communication system and a sad customer service experience from start to finish. I will now pay $99 for a refund and was willing to pay $649 for their services start to finish and possible recurring services to become a future forever client. This isn’t how people should be treated. Lori also handled the remaining refund process in an email and neither agents handled me as a new customer professionally in my opinion. I thought I was paying for their guaranteed services and I got handled as a lost letter in the mail. Like oh well, who cares about her money. No stars.

By Shaina H.

Response from trademark-genius.com· Jun 17, 2026

We're sorry to hear that your experience did not meet your expectations. Our goal is always to provide helpful guidance to customers who may be unfamiliar with the trademark process, and we regret that you felt your questions and concerns were not adequately addressed. We understand that trademark filings can be complex, especially for first-time applicants, and we strive to provide clear communication throughout the process. We also understand the importance of feeling heard when making decisions about protecting your business. While there are times when a refund may be offered if our services are not the right fit for a customer's needs, our intention is never to make anyone feel dismissed or unwelcome. We appreciate your feedback regarding communication and customer service, as it helps us identify areas where we can improve. We are sorry that your experience left you with a negative impression and appreciate you taking the time to share your concerns. We wish you and your business success moving forward.