TozandoshopReviews of tozandoshop.com

First and last time i will shop at Tozando. I purchased a 192 euro Men and the transport company UPS asked me to pay 212 euros extra for the import and "free shipping" for a total amout of 400 euros for the "192 euros with free shipping Men". Tozando told me they cant do anything and its my resposability to fix the taxes. UPS (trasport company) recognizes there is something wrong but the never call me back neither answer my phone. I had to call them 13 times to talk to them once. My order is stocked in there for one month. Tozando custom service just offers me to return to Japan paying myself the trasport. UPS, the trasport company of Tozando is awful and Tozando is very negligent about that. I do not recomend to buy here, there are much more reliable online kendo shops. I will never shop again in Tozando.

Ive ordered from them 2 times ,Both time 2 to 3 months before i needed things to get them on time,They told me both times a time period in which i would recieve things,1st was 2 weeks ..it took 8 weeks and was late,2nd time i ordered they said 5 to 6 weeks i ordered 3 months before i needed item...i ordered it 9/1/14 its 1/4/15 and i still have not received it .Worst customer service ever all they did was lie to me and tell me it was finished and would be sent out weeks ago.They told me it was sent out 12/12/14 the tracking # they gave me didnt work and i still have not received the item,worst experience ever with a company ,Never again Tozando is the worst!