Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than Tom· Nov 7, 2025

Hi Ramon, We’re really sorry to hear the trap didn’t deliver the results you were expecting. That’s definitely not the experience we want for our customers. Our team will be reaching out to take a closer look and help you find a solution that works better for your space. Thank you for giving us a try and sharing your feedback. The Tougher Than Tom Team

Response from Tougher Than Tom· Nov 7, 2025

Hi Margaret, We’re really sorry to hear the pouches didn’t work as you hoped. Finding droppings nearby must have been so frustrating, and that’s not the experience we want for our customers. Our team will be reaching out to you directly to review what happened and help find a better solution for your space. Thank you for giving our products a try and sharing your feedback. The Tougher Than Tom Team

Response from Tougher Than Tom· Oct 28, 2025

Thank you for letting us know. We’re sorry to hear the scent didn’t last as long as expected. Sometimes placement and airflow can make a big difference, and we’d love to share a few quick tips to help you get better results. Our team will reach out to you shortly. Customer Service Team Tougher Than Tom

Response from Tougher Than Tom· Oct 24, 2025

Hi Par, Thank you for sharing your honest feedback. We’re sorry to hear the traps didn’t deliver the results you expected. The bait works best when placed in shaded areas with good airflow, and the liquid shouldn’t leak, so it sounds like something may be off with your batch. Please reach out to [email protected] so we can review your order and help make this right. We appreciate you giving us a try and taking the time to share your experience. — The Tougher Than Tom Team

Response from Tougher Than Tom· Oct 22, 2025

Hi Christopher, Thank you for sharing your update and for giving the product a fair try. We appreciate you following the instructions and letting us know what you observed. Our team will review your case and reach out to offer a few placement tips that may help improve your results. Customer Service Team Tougher Than Tom

Response from Tougher Than Tom· Oct 18, 2025

Hi Dan, thank you for taking the time to share your feedback. We are sorry to hear that your order took longer than expected and that the product did not meet your expectations. We would like to review your experience and help make things right. Please reach out to us at [email protected] so our team can assist you directly. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than Tom· Oct 18, 2025

Hi Samantha, thank you for your thoughtful feedback. We truly appreciate your kind words about our customer service team. We are sorry to hear the product did not perform as you hoped, but we are glad you gave it a second try. Catching wasps can happen depending on placement and outdoor conditions, but we would love to help you fine tune your setup to focus on mosquitos instead. Our team will reach out to you directly to offer some guidance and make sure you are fully supported. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than Tom· Oct 13, 2025

Hi Lisa, thank you for taking the time to share your experience. We are sorry to hear that the results did not last as expected. In some cases, the scent can fade more quickly depending on air circulation and temperature. Our team will be reaching out to you directly to offer personalized guidance and help find a solution. Warm regards, Customer Service | Tougher Than Tom