Total Wine & MoreReviews of totalwine.com

Be careful if you shop at total wine through Instacart. I used all the money I had left in my account after buying Christmas for my family to get a very expensive bottle of scotch for my dad. The total was $83. They never even gave me an option to change it to something else. I waited and waited and when it was time for it to arrive I got a message letting me know my order had been cancelled because they were out and that it would take 7-10 days for the money to leave pending and go back into my account. So I had no gift for my dad for Christmas. On top of that I tried to use the customer service chat and they transferred me to the financial department and I was left hanging for 30 minutes and then hung up on. I’m so completely disappointed and I will never shop at total wine again.

Their website doesn't have contact info. When I try to register it says: Your account cannot be created at this time. Please contact customer support for assistance. Brutal user experience.

Their website sucks donky d*ick. Error, Fail. Customer service has no options. You're not going to be able to place an order without going to the store. No path to print out an order. Sorry. Start again.

My sister’s friend went to Total Wine in Metairie, La for three bottle of wines. He is from Greece and is lost when it comes to wine. He asked for my advice. I wrote this: Louis Jadot Macon Villages “ “” “ Beaujolais “ “” “ Chardonnay We all know what the quotation marks mean. He showed a salesman the list and he got Louis Jadot Macon Villages but the salesman stuck him with a Pardon & Fils Beaujolais-Villages & a Bishop Pine Chardonnay. The Beaujolais-Villages was horrible. Had a horrible bitter aftertaste. Not even going to try the Bishop Pine. Crappy company. Salesman stuck it to him because he was a foreigner.

I've been here plenty of times with my wife and other friends and the only person they ID I'd the person buying me or my wife or the Friends I go with and this time I didn't have a ride so I had my 19 year old niece give me a ride and she drove from Covina to Claremont to pick me up and take me to San Dimas total wine and more......they wouldn't sell my anything because they said everyone In my group must be 21 years old, oh BS and they don't have any signs posted.....never ever again am I shopping there, horrible service

Awful experience. Visited the store to purchase an item that I found on line in stock. However, it was not on the reachable shelf. The associate was not willing to get it down for me. He had me order it online and come back in 2 hours. The next day when i went to pick up they were closed due to a flood. Although I had already paid they couldn’t give me the product. I called and was given a gift cert that was only able to be used on non alcohol and expired in a week. Awful customer service. Will not go back.

Horrible customer service! Wish I had read the customers' reviews before deciding to deal with this company! They failed to deliver the order 1st time, I called and spoke with someone from customer service who was likely in a rush. They ensured me that the order will be redelivered the next day between 1 pm and 3 pm. My friend (it was his Bday) was waiting for them all day. They failed to deliver again and instead were processing a refund. So, basically, they simply lied to me. Failed to deliver twice. Didn't send any notifications about the redelivery attempt, the next time I called customer service they were trying to blame me for the lack of instruction (???), which were very clear from the beginning: deliver to a residential address, both phone and emails were given, people were home waiting. What a terrible way to do business!

If you want cancel online online order ，you must be call customer service，but they work at 9 a.m，if you made delivery at morning，they will told you you cancel too late！