TWR to the rescue
No one in my area was willing or able to fix what was wrong with my watch movement. TWR did a great job. They fixed the issue and did it in great time. Thank you very much.
By Bryant
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
167 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Total Watch Repair provides expert Repair services since 1992 including Affordable Prices, Watch batteries, Watch bands and watch battery replacement.
Total Watch Repair (totalwatchrepair.com) has 167 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 135 reviews with 5 stars · Clear filters
No one in my area was willing or able to fix what was wrong with my watch movement. TWR did a great job. They fixed the issue and did it in great time. Thank you very much.
By Bryant
UPDATE: I am EXTREMALLY pleased with TWR. As I stated in an earlier review, there was an issue with two of my clients watches I sent in for repair. One of the management team/owners reached out to me for reasonable resolutions. They replaced a crystal for free and the other they reset the crystal and "fish eye" for the date (I paid a very small portion). The bottom line is I will continue to use them as a resource for my small business. I appreciate their work and customer service. Thank you TWR. Warm regards, Ed. Quinn Clock Company
By Edward Q.
The whole process was easy. I had 8 watches repaired and brought back to new. Wonderful experience.
By L. Y.
Great communication and met my expectations.
By Carl G.
Superb Customer Service. Excellent communications. Exceptional craftsmanship.
By Patrick
Well, your company communicated with me very well aside from the fact that you held my watch for me over a year, it was quick and easy to arrange for my watch to make it back to me! Thank you
By Curtis N.
Courteous staff. Beautiful work. Fast turnaround. Reasonably priced. Great experience start to finish. Highly recommended to everyone.
By jeniiimdbellsouth.net
I've been a customer for a decade. I ship my watches from the east coast because you guys are so good to deal with: helpful and accurate assessments/estimates, prompt service, great customer service and results.
By Norm P.