Don't waste your money! I purchased a First Mile vehicle service contract in Nov 2020 when I purchased my Mazda, resulting in a purchase price of $2,082. over the duration of my 6 year loan. My windshield fluid sensor went out, parts cost at dealership only $71. & they noted that when the repair is completed at my dealership of purchase the deductible would be waived. Of course after waiting 2 hours & even after the tech called on my behalf at the dealership First Mile still claims that I have to pay $100.out of pocket. I even called myself & got a Jazmin on the phone who after asking who we spoke with legit hung up on me! No point in having their coverage at all as I'm sure they will find a reason to get out of payment and screw you over, with some horrible "customer service."
By Erin C.
Never again will I get suckered to buy…
Never again will I get suckered to buy these warranty programs. These companies must be run by Thump level fraudsters. Shady practices. USELESS. Loss buying the $1k warranty and then paying $1500 in excess wear and tear. Better off just paying the $1500 in the end.
By Oishii K.
Terrible company
Terrible company. In my opinion this is a complete scam. I had a loan on a brand new car, drove it only a few months, then got into an accident. Insurance paid their part, and I still had about $9,000 left on the loan. This company made a bunch of calculations and only paid around $3,000, saying the market value of the vehicle was supposedly $40,000. As a result, I was still left owing the bank about $6,500.
The worst part is that it took them almost three months from the date of the accident to make a final decision on the claim. During all that time, according to them, you are still expected to continue making payments out of your own pocket while they “review” your case. They do not take responsibility for the time they spend processing the claim, and they do not properly account for those extra payments you are forced to make during the waiting period.
I do not recommend this company at all.
Also, my English is not very good, and such a big company does not even provide a translator. Most large companies do, but not this one. It honestly feels like they intentionally avoid providing translation support so people with limited English have a harder time fighting for proper payouts.
And if you go to their website, you will notice they do not even have a proper “Leave a Review” section. Probably because they already know what kind of reviews people would leave about their service. You can check it yourself.
Beware of this company. They are terrible at what they do.
The worst part is that it took them almost three months from the date of the accident to make a final decision on the claim. During all that time, according to them, you are still expected to continue making payments out of your own pocket while they “review” your case. They do not take responsibility for the time they spend processing the claim, and they do not properly account for those extra payments you are forced to make during the waiting period.
I do not recommend this company at all.
Also, my English is not very good, and such a big company does not even provide a translator. Most large companies do, but not this one. It honestly feels like they intentionally avoid providing translation support so people with limited English have a harder time fighting for proper payouts.
Beware of this company. They are terrible at what they do.
By Nikita L.
Beware of total warranty
Beware: Total Warranty Services / First Mile refused to honor my Platinum Powertrain contract.
My 2021 Toyota Highlander needed a transmission replacement—a fully covered item.
First Mile denied the claim completely.
Toyota corporate had to supply the transmission because the warranty company did nothing.
I ended up paying $4,000 out-of-pocket for labor that should’ve cost $100 under my contract.
This company sold me a $3,000 “Platinum” service contract that provided zero benefit when the biggest repair actually happened.
I am filing formal complaints with the Georgia Insurance Commissioner and Attorney General.
Avoid this company
By Leonard
Fraudulent Practices, Greed, and Abusive Customer Service
My experience with Total Warranty Services GAP has been nothing short of appalling. Their customer service is abysmal, with no accountability or professionalism. After repeatedly requesting documentation on how my payout amount was calculated, I received nothing—no calls, no emails, and no detailed explanation. The only response was a dismissive screenshot sent by someone who demonstrated shockingly poor customer service over the phone.
To make matters worse, they have failed to make the payment to my lienholder, even though the payout amount was determined over three weeks ago. This negligence forces me to continue making payments that will not go toward the final balance owed.
Total Warranty Services GAP’s practices are fraudulent, greedy, and abusive. They exploit their customers with a complete lack of transparency and responsibility, prioritizing corporate greed over ethical behavior.
I strongly advise others to avoid this company at all costs. Their actions demonstrate a clear intent to take advantage of customers rather than provide the service they advertise.
By Silvia A.
As an adjuster working there for 2.5…
As an adjuster working there for 2.5 years under Barry my supervisor I received help whenever I needed it, suggestions for improvement instead of complaint, time off when needed and my co-workers were also helpful and informative.
The benefits were excellent, many more paid holidays than I ever received as a tech.
Vacation after just 1 year and company events, parties, dinners all much more than I was used to.
Also paid healthcare.
I can not recommend this company any higher as a former employee I would suggest it to anyone looking for a comfortable place to work, good pay, great benefits and a very healthy working environment.
Only reason I left was that I retired, otherwise would still be there.
By Matthew B.
DO NOT get a car warranty with Total Warranty Services!!
DO NOT get a car warranty with this company!!! The sales person at the Ford dealership said this was their best option as to a "bumper to bumper" warranty so I paid $3,495 for a 7 year/100k mile warranty in 2019. My truck broke down (starter went out) so I took it to my local Ford dealer to find out that Total Warranty Services would not cover the full price of my starter, they would not cover the diagnostic test and they wouldn't even cover the full price of labor for the repair. Even after I paid for the new battery (which I did not expect to be covered) I STILL had to come out of pocket around $270 (NOT including my deductible). So much for having "peace of mind" with this company, they sell their warranties as if they will take care of you when something happens, but when it eventually does, they fail to cover an adequate amount to fix your automobile. Stay away from Total Warranty Services, do some research and carefully select a reputable car warranty provider.
