I ordered the wrong size phone case
I ordered the wrong size phone case. I emailed you since ( there is no way to call???) I have not heard from anyone on how I can return this item?
By Allen
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
199 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Toronata LLC, we are passionate about crafting exquisite leather accessories that elevate your style and enrich your everyday experiences. We believe in the timeless allure of genuine leather and the meticulous artistry that goes into creating exceptional products.With a commitment to uncompromising quality and impeccable design, Toronata LLC brings you a collection of premium leather wallets, iPhone leather cases, AirPods cases, leather apple watch bands and leather accessories for Office and daily life. Each piece is thoughtfully crafted to embody sophistication, durability, and functionality.
Toronata LLC (toronata.com) has 199 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
Showing 64 reviews with 1 star · Clear filters
I ordered the wrong size phone case. I emailed you since ( there is no way to call???) I have not heard from anyone on how I can return this item?
By Allen
Worst customer service ever. Purchased the wrong size case. Reached out to customer service dozens of times with no reply. Finally reordered the correct size case at full cost and had to keep the wrong case. Products are very nice but customer service is non existent
By Bart S.
Wrong product delivered, no response on any email sent.
By Pieter
Customer Service is lacking. We can not get anyone to reply to an email to exchange or return an item. The phone line is not a good number.
By Wayde J.
Well, it’s my own fault for not doing my research first. Like all the reviews say don’t do business with them. Items are not stocked and customer service is non existent. Reporting fraud to my card company.
By Adam G.
I didn’t receive my shipment and you didn’t respond to my email.
By Bill M.
I still have not received the return label
By Spencer T.
I’ve tried to get a return authorization from you for over a week. No response. Worst company ever.
By customer