Terrific customer service
Terrific customer service. Whenever I contact them I get results right away. Serena Russell always responds quickly and rectifies my issues promptly. She’s a great person to deal with.
By Jimmy
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations.Together we shine, together we grow – TORCHSTAR® promise.
TORCHSTAR - Light Fixtures Wholesaler (torchstar.us) has 347 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 295 reviews with 5 stars · Clear filters
Terrific customer service. Whenever I contact them I get results right away. Serena Russell always responds quickly and rectifies my issues promptly. She’s a great person to deal with.
By Jimmy
i spoke with serena and she helped me get a new light fixture. the old one flickered, i sent a short video and she sent a new fixture right away. no problem with company
By Jeff L.
My second Torchstar LED safe light kit and both have worked flawlessly. Motion sensor is sensitive and works every time the door opens. Lights are bright and efficient and easy to install, especially with their new Velcro strip option included in the kit. These can be attached to the light strip and allow attachment of light strip to the safe interior quick and easy. Provides a solid connection and allows you to adjust or move the lights if needed. Brilliant idea. I had a few product questions and called customer service. They were extremely helpful and accommodating. Followed up with me immediately. Tremendous product and company. I will definitely be buying more Torchstar products.
By Michael K.
I had some issues with the RGB Leonlite hardscape lights after about 6 months of use. My experience with customer support was that they went above and beyond to reconcile the issue. The support person was extremely responsive and kept me up to date along the way.
By Dan
Recently installed Brightown's recessed lighting in my kitchen and I'm thrilled with the transformation. The lighting has given the space an entirely new, modern look. It's bright and inviting, completely rejuvenating the kitchen's atmosphere. I highly recommend Brightown for anyone looking to enhance their home's lighting.
By Immanuel. A.
Had 2 bad bulbs TorchStar up healed warranty.
By Greater Wildwood E.
I bought about 68 light fixtures, and the light quality has been very dependable. Used them for 3 different lights fixtures, Spots, Pathway and Hardscape ones. They look great and availability and pricing are also great. I highly recommend them.
By A M.