Wonderful Customer Service
I spoke with Justin at Torchstar. He was extremely helpful, efficient and pleasant to deal with. Thank you for quickly and painlessly resolving my matter. By the way the lights I purchased are beautiful! Gloria
By Gloria
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations.Together we shine, together we grow – TORCHSTAR® promise.
TORCHSTAR - Light Fixtures Wholesaler (torchstar.us) has 347 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 295 reviews with 5 stars · Clear filters
I spoke with Justin at Torchstar. He was extremely helpful, efficient and pleasant to deal with. Thank you for quickly and painlessly resolving my matter. By the way the lights I purchased are beautiful! Gloria
By Gloria
Quick resolution, no titter tatter. @Torchstar: no idea who Hank is, but it was Justin who helped me.
By Da_King
Response from TORCHSTAR - Light Fixtures Wholesaler· Feb 12, 2025
Thanks for sharing with us Hank! May we ask you what team member of ours helped you?
Product came on time and was easily installed!
By Denise T.
I was able to replace an existing Torchstar light with the exact replacement. The color of the trim ring and the color of the light match the other existing lights. The size was also an exact same so replacement was easy.
By Michael A.
Order arrived on time. No issues with product ordered
By Joe di A.
Justin was very helpful and made my return easy. Thanks for everything I really appreciate all your help...
By Tina M.
Very responsive customer service with prompt replacement shipping for a defective light set,
By Prasenjit M.
I had a warranty question and Ruby A went above and beyond. She was very prompt and thorough with my questions and came up with a solution!
By Chantelle