Itailia is very professional and has…
Itailia is very professional and has great customer service. She help me with my warranty replacement.
By Quintoro S.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
347 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations.Together we shine, together we grow – TORCHSTAR® promise.
TORCHSTAR - Light Fixtures Wholesaler (torchstar.us) has 347 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 295 reviews with 5 stars · Clear filters
Itailia is very professional and has great customer service. She help me with my warranty replacement.
By Quintoro S.
We purchased a dozen wafer lights a year ago and had issues with one. Italia handled our problem quickly and solved our problem in one day. Would definitely buy more lights from them in the future.
By Kyle D.
They were quick to respond, and to solve my issue.
By John L.
Ruby was very helpful. She answered all of my questions. Very helpful.
By Steven B.
Very good customer service. Had a light go out 1 year after purchase and they replaced it with no problems. Highly recommend
By Randall W.
Had a couple of problems but they quickly corrected them. Nice lights
By Scott J.
Helped fix my issue without hesitation.
By J.
Tough finding same model replacement. Had to go directly to Torchstar, who had some remaining in inventory. Customer service was great.
By Tom M.