I work on a ship
I work on a ship. I Hope tap up would allow me to use their app more in a day.
By Alroz Mark C.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
541 reviews
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TopUp.com is a website that facilitates mobile credit transfers from country to country or self-catering cell phone top up in 140+ countries worldwide. It helps expats send mobile credit to their families and friends as a gift or constant support, and makes available 300+ mobile operators. What people appreciate about TopUp.com:Safe online transactionsMultiple payment methods: all major credit/debit cards or PayPal Daily Bonuses All currencies accepted for payment, although the online account will display USD, CAD, and other major ones at your choice. User-friendly interfaces for both the experienced and the inexperiencedFor more info, visit:Recharge a mobilePromotionsCreate New AccountHelp Center
TopUp (topup.com) has 541 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 58 reviews with 4 stars · Clear filters
I work on a ship. I Hope tap up would allow me to use their app more in a day.
By Alroz Mark C.
All went well except 2 times you claimed my internet connection was faulty. I could find nothing wrong ,no problems anywhere else, so i went to another airtime supplier and had no problems, except they were harder to deal with ,more complicated
By Reg W.
but u guys only 1 phone service in sierra leone. there are more take advantage of that.
By DABOH/ABDULAI
Response from TopUp· Aug 17, 2020
Hello, Thank you for your feedback! We offer top ups to 2 operators in Sierra Leone: Orange and Africell. Your TopUp team
The key benefit for me was the convenience because there won’t any outlets in my are where I could have purchase top-up so I was able to stay connected during the crisis period. A very useful service for those who could afford it.
By Bryan
Slightly expensive
By Serge D.
Response from TopUp· Jun 2, 2020
Hello, Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator. Your TopUp team
Nice...works well and trustworthy
By Abrar K.
Easy to to topup
By David H.
I have friends and family overseas and I would have given TopUp.com 5/5 only for a bumpy start to using their services. There were long delays in verifying my account and payments were held up which caused me to stress in these troubling times. But telephone and email support were very helpful and my most recent phone top ops have been more prompt. I will continue using their services mainly due to their very excellent customer service.
By Beth
Response from TopUp· Apr 2, 2020
Hello, Thank you for your feedback! Online transaction security is extremely important to us, that's why we use automated and manual systems to confirm proper card authorization, including having customer service representatives directly call customers. Sometimes this might result in a delay in processing your order, but on the upside you can always be sure that your payments are safe with us. :) We apologize for any inconvenience! Your TopUp team