Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
505 reviews
TopLine InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our agents work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price!
TopLine Insurance (toplineinsurance.com) has 505 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 12 reviews with 2 stars · Clear filters
Poor communication
By Mirjana
Response from TopLine Insurance· Apr 15, 2024
Hello, Mirjana. We are very sorry to learn that your experience with TopLine Insurance was less than satisfactory. At this time, our Customer Service Team is investigating this situation and looking for solutions. We will be reaching out to you to talk about the next steps. Thank you, TopLine Insurance Team
When all 4 policies were supposed to be completed I kept receiving notices that things were missed. Even after asking if policies needed any more documents. I even had a policy canceled for non-payment after asking if you had all you needed and if all were complete.
By JAMES
Response from TopLine Insurance· Jan 9, 2024
Hello, James. We are very sorry that your experience with the TopLine Insurance Team was unsatisfactory. TopLine Customer Service Team is investigating this unfortunate situation and looking for possible solutions at this time. One of our representatives will be reaching out to you soon. Thank you, TopLine Insurance Team
Insurance was cancelled three times. Even after the premium was paid. Hard to get anyone to return calls and actually speak to someone, especially when there is an issue. Received a check back in the mail for the amount of the one policy, so not even sure if I have coverage at this point as no one returned my call.
By ALP
Response from TopLine Insurance· Jan 8, 2024
Hello, ALP. We are sorry that your experience with the TopLine Insurance Team was less than satisfactory. At this moment, our Customer Service Team is investigating this unfortunate situation and looking for possible solutions. We will be reaching out to you soon. Thank you, TopLine Insurance Team
Nothing but one big issue after another..this has been going on since Sept 2 2022. Cancellations, and NOT because of my mistakes... Feel like I've been jumping though hoops for two an a half months. Very disappointed with transition to citizens..
By DEBORAH
Response from TopLine Insurance· Dec 20, 2022
Hi Deborah! We're very sorry to hear your experience with us was less than satisfactory. One of our agents will look into this situation immediately, and reach out to you very soon with potential solutions. Thank you, TopLine Insurance Team
