Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Locally owned and operated since 2004, Top Floors Carpet One is your complete source for hardwood, carpet, laminate, tile, natural stone, vinyl, area rugs and more. Our knowledgeable and experienced sales staff can help you sort through all the latest exciting styles of flooring options for your home or current project. We always offer the best combination of low price, installation quality, and the strongest warranties.
Topfloorscarpetonesuwanee (topfloorscarpetonesuwanee.com) has 18 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 15 reviews with 5 stars · Clear filters
They made it truly a pleasant experience! The service is stellar and the carpet is exactly what I wanted. The installation process couldn't have gone any smoother. I definitely recommend them to everyone. They are my 'go-to' from now on!
By Adriene N.
Response from Topfloorscarpetonesuwanee· Oct 17, 2016
We are happy to be your "go-to"! Thanks for the kind review.
Very courteous and knowledgeable staff. Excellent price and installation was perfect. We will visit Dan and team again for our next flooring project.
By Jason
Response from Topfloorscarpetonesuwanee· Oct 10, 2016
Jason- Thank you for your great review. We look forward to working with you again. -The Top Floors Carpet One Team
Great service. They came recommended so we had high expectations. Carpet is a hard thing to pick out but they made it easy. We are very happy and will use them again when we get ready to replace carpet in another room. Also, we received a hand written not from them thanking us for our business. That never happens anymore. Nice touch Top Floors.
By John & Jeannine T.
Response from Topfloorscarpetonesuwanee· Sep 2, 2016
Thank you so much for the review! We are pleased that you had such a great experience. Looking forward to working with you again.
worked to help me find the right vinyl in color and warrenty
By Anne B.
Response from Topfloorscarpetonesuwanee· Jun 30, 2016
Thank you for the 5 star review! It was a pleasure working with you.
Top Floors & Carpet One had been recommended to me by a trusted friend and he could not have been more right. A locally owned business, the showroom was intimate and the service was personable without being pushy. They worked patiently with me to find the exact flooring that fit my desire to be as environmentally responsible and fill the bill of being economically feasible and beautiful! The installation was scheduled and fulfilled perfectly. The followup by the lead sales consultant for our job was more than satisfactory and we are looking forward to the next step in the flooring process without reservations. Top Floors is not your over-advertised, big chain flooring store ... and you know that you are getting truly excellent products and service.
By Tia L.
Response from Topfloorscarpetonesuwanee· May 11, 2016
Hi Tia, thank you so much for the glowing review! We do everything we can to make sure that our customers are treated with the best customer service and support in the business. We are happy to hear you enjoyed your experience with us and we hope you're enjoying your new carpet!
Topfloors were very professional and met all our expectations. Dan Clough told us what to expect every step of the way and he stood behind his work. Our experience with Topfloors was above and beyond.
By Mike & Connie T.
Response from Topfloorscarpetonesuwanee· May 6, 2016
Hi Mike and Connie, we are so glad to hear top notch experience with us and that was helpful and communicative throughout every step of the process. We hope you enjoy your new floors and thank you for your feedback.
We've used Top Floors several times and we'll call them for our next job! We added hard woods on the main level, put a wood looking laminate in our basement and new carpet on our second floor. Pricing is right and very accommodating. The work is fantastic. Installers were on time and professional. For all your flooring needs I recommend contacting Dan & Becky!
By Wayne & Denise S.
