Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
34 reviews
ToolpartsProSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to ToolpartsPro.com, your ultimate destination for premium power tool and shop machinery parts, schematics, and accessories designed to meet the exact demands of industry professionals. We are a distinguished subsidiary of Toolmart Inc., based in Vista, California, and have proudly served as a direct factory distributor since 1986.At ToolpartsPro.com, we take pride in our exceptional legacy of service. With two state-of-the-art warehouses and a dedicated team of 25+ highly skilled professionals in Southern California, we maintain an extensive inventory valued at millions of dollars. This enables us to process most orders with unparalleled efficiency, often shipping on the very same day.Our unwavering commitment to excellence is showcased through the prestigious brands among which are industry-leading names, including Makita, Milwaukee, Delta, Bosch, Dewalt, Black and Decker, Hitachi, Fein, Powermatic, Porter Cable, Metabo, Panasonic, Husqvarna, Honda, Festool, Dremel, Ridgid, Craftsman, Bostitch, Champion, Chicago Pneumatic, CST-Berger, Devilbiss, Duo-Fast, Emglo, Generac, Hardin, Interstate Pneumatics, Interstate Safety, Jenny, Jet, Karcher, Max, MK Diamond, Oasis Machinery, Paslode, Ramset, Wilton, Big Horn, and many more.We offer the best web prices With expedited shipments via the United States Postal Service (USPS) & FedEx, our affordably priced tool parts swiftly reach your desired location.Furthermore, our vast inventory, comprising thousands of tool parts and accessories, ensures that you complete your projects with precision. We are dedicated to providing personalized service. If you can't find a specific item, we encourage you to reach out to our team of seasoned professionals using the provided communication channels.
ToolpartsPro (toolpartspro.com) has 34 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
Showing 13 reviews with 1 star · Clear filters
It took 4 weeks to receive my order and it was the wrong item. Emails were unanswered for 9 days. Unable to speak with someone in customer support. Was told to leave message but mailbox was full. They finally emailed me and blamed the manufacturer for the mix-up and that the amount will be credited back. Still no correct part. Find someone else to do business with instead of these bozos. I've wasted a month and a half on them.
By Mojiffy
Where’s my order
By Michael R.
Response from ToolpartsPro· Sep 26, 2023
Hello Michael, We're delighted to confirm that your order has been successfully delivered to you within our standard 2-3 week timeframe. If you have any questions or need assistance, please reach out to our support team at [email protected]. Your feedback is important to us, and we kindly request you to consider revising your review based on your positive experience. Thank you for choosing us. Best regards, Geff Toolpartspro Customer Care
Completely wrong parts were sent. Also customer service is a nightmare to get in contact with. I’m unsure how to get this rectified.
By Derk K.
Response from ToolpartsPro· Aug 23, 2023
Hello Derk, We're really sorry for any inconvenience caused. To get this sorted out as quickly as possible, could you please reach out to us at [email protected]? If you provide us with your order details and let us know about the issue, we'll jump right in to help you out. Your feedback matters a lot to us, and we're committed to making things right. Thanks for your patience, and we're looking forward to getting this resolved for you. Best regards, Geff ToolpartsPro Customer Care
My questions were not answered, and the text representative stopped responding completely!!! If I ever get a tracking number and my parts I will be saying goodbye to Toolspartpro!!!
By chris G.
Response from ToolpartsPro· Aug 23, 2023
Hello Chris, We apologize for the inconvenience you faced during the live chat interaction. Our team was assisting other customers at that moment, and unfortunately, we missed your questions. Rest assured, we're here to help you. Your order has been shipped under tracking 9400116901412317869022 via USPS, and it's scheduled to be delivered on August 28, 2023, Monday. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We value your business and would like to make things right for you. Thank you for your understanding, and we hope to have the chance to provide you with a better experience in the future. Best regards, Geff Customer support team Toolpartspro
This tool part supply company advertises 1 - 2 weeks to get your part to you. It should read 1 - 3 months. My calls went unanswered. My voice messages were not returned. I will give them the benefit of doubt in the fact that we are amidst a pandemic, but doing business and customer service should still be #1. Maybe they know I have conservative views and am a Republican and are treating me like Google, Youtube, Facebook, CNN, MSNBC, ABC and CBS treat the news. Do you think? "Come on, Man." - Dementia Biden
By Buck R.
