Tommy BahamaReviews of tommybahama.com

I do love the quality and fit of Tommy B products but their web site and customer service are HORRIBLE . This is the second time that their website rejects the code of their award / discount cards so I have to call their customer service and it means waiting for about one hour or more on the phone !!!!. This is unacceptable for such a company . Whoever is the CEO or CRO of TB shoud be ashamed of this performance Get your act together or you are going to lose some good customers pretty quickly ….

The absolute worst customer service. One and a half hours waiting on the phone, they dont return calls, a week and a half to receive deliveries. When i finally spoke to a supervisor she expressed her own frustration that the company was unwilling to hire more people to answer phones. Pkease dont do business with them.

WTF happened to their customer service??? It used to be GREAT. Now I have to hold for 40 minutes even once, 64 minutes and still don't get anyone on the line. I leave messages and no call backs. I returned an item. It's been over 3 weeks and NO REFUND. Again, WTF?

Over a period of time, I purchased four pairs of shorts and several shirts from this brand. Unfortunately, the durability of these premium-priced items has been incredibly disappointing. Shorts Defects: Every single pair of shorts suffered manufacturing failures. The buttons physically broke in half during standard wear. Additionally, the fabric experienced severe hyperstretching along all seams, making the garments unwearable. Shirt Fabric Issues: The shirts have an unusually dry, brittle texture. The material feels structurally weak, as if it is on the verge of breaking apart. I attempted to reach out to the company via their social media channels to bring these manufacturing issues to their attention, but received no response. Given the premium price point of this brand, consumers expect durable goods. Based on my experience, the current quality of the materials does not match the price.

You guy suck!!!!!! I have spent thousands of dollars here and this company is nothing less than fraudulent. They send me $50 off.$100 purchase coupons daily that dont work and say invalid. The past year $99 items now 138 148 158. Are you kidding me. Quality not even close to price point. So dupe your customers. Bye bye. Can you day bankrupt. Good luck crooks. Obviously they ate -10 stars no option though

Products great usually but I have discovered returns are disastrous. It took only a couple days to receive an item I ordered by FedEx. But a return which is free return labeled for USPS is taking 2 weeks to arrive there and then another 7 days reportedly for account to be credited. The local store was closed so I think this will have to be my last purchase with TB!

Do not order off their website. Promised 2 day shipping. We are day 4 and still has not shipped according to their site. Tried to call, could not get an answer so I left my number as prompted to get into the cue. Never got a call back. Completed their form online, never got a response.

I purchased a beautiful full zip jacket in December 2024; black with an animal imprint. I've not worn it that much - perhaps a dozen times to lunch/dinner (perhaps 3-4 hours) and washed it inside out maybe 3-4 times and use very little detergent for our black washes. It's a very handsome jacket and have received a couple compliments on how sharp it is. While preparing for a trip last month, I noticed the black had dulled. Contacted customer service who was very good in the consolable department. She offered me 15% discount on another item. Why, when a $50 gift card is sent out a couple times a year? That added insult to injury. The warranty doesn't cover past a year. I thought of donating it to Goodwill but decided instead to wear the heck out of it. It has Tommy Bahama printed in a bright gold below the collar. Women will see it, notice it's fading; and I'll explain to friends the reason I'm wearing it. For Tommy Bahama's prices that we pay, we should be receiving much, much, MUCH better quality products.