Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
113 reviews
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Tommy Bahama is a Seattle-based manufacturer of casual, men's and women's sportswear and activewear, denim, swimwear, accessories, footwear and a complete home furnishings collection, and is owned by Atlanta-based Oxford Industries.
Tommy Bahama (tommybahama.com) has 113 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 76 reviews with 1 star · Clear filters
Shorts used to be a huge fit. Clearly they are being made overseas. The quality and fit have gone. Be advised do not buy the products if you are outside the USA. It will end up costing you half the cost in duties and taxes which they will not return. Complacency as normal will end their reign. Disappointing as I have purchased several products in the past. Customer Service does it exist ?
By Haydn P.
Tommy Bahama is obviously using their store inventory to fill orders. Instead of receiving individually sealed items in a plastic bag I received 4 items thrown into a large box with crinkled up paper. I called customer service and was told they are filling orders from available store inventory prior to using the warehouse inventory. They were unwilling to send them again through the warehouse. So Tommy Bahama wants you to return items in the condition you received them, however, they are unwilling to send the customer new "not tried on by several people" items. I paid an expedited FedEx fee for this abusive packaging which customer service would not provide a reimbursement. Additionally, they have instituted an invasive cookie policy. It ismore than obvious that they do not care to keep their customers.
By KA
Tommy Bahama Cookie policy is rediculious. I had 32 items in my cart. Went to check out and the items disappeared. Frustrated I went to bed. Got up, I went back into shop today but the “accept Cookies” pop ups are too frustrating to continue. The pop up came every 10 seconds. DONT SHOP TOMMY BAHAMA. DEAR TOMMY BAHAMA...,Can you stop with the FING cookies and let me shop and I’ll go back.
By Dan W.
I am so upset I had bought two tommy bahama sweatshirts at a total. Cost of 135 dollars each they have a, 90 day return I never wore these I gently washed them. They fell. Apart I spoke to. A rep. They are outside the 90 days u have to remove the tags to. Wash. I thought they came from. Tommy Bahama or through Macy's or Nordstrom. In any event I loved the sweatshirts. I mailed them back out 270 plus 20 in shipping they've got horrid return policy I want credit toward two sweatshirts!
By Steven K.
