TokeetReviews of tokeet.com

Response from Tokeet· Dec 29, 2023

Dear Dennis, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have encountered. While we do not agree with your assessment, we value your perspective and would be grateful for the opportunity to understand your specific concerns better. Our commitment to providing excellent service remains unwavering, and we want to address any issues to ensure your satisfaction. Please feel free to share additional details or reach out to us directly at [email protected]. Our goal is to guarantee a positive experience for every customer, and we are dedicated to making the necessary adjustments to achieve this. Once again, we apologize for any frustration you may have experienced, and we look forward to the opportunity to make things right in the future. Thank you for bringing this to our attention. Sincerely, Tokeet Team

Response from Tokeet· Nov 30, 2023

Hi Jenny, we are always glad to help, out support CSAT rating is above 90% (rated by our clients) and we do not leave unsolved cases. I would be happy to assist if you have any issues, feel free to reach directly to [email protected]

Response from Tokeet· Nov 29, 2022

I have looked into this case personally and offer the following additional points: + The user did get an automated message saying we couldn't guarantee a response until Monday but we did answer her mid-day Saturday. + The evidence at hand STILL suggests that it is a problem on the ABB side. + The actual problem is still very rare and difficult to diagnose, but instead of moving on we are continuing to have Tier 2 support investigating. + No channel manager offers makegoods for double-bookings because we charge so little compared to the rental rates. That said, you know it's rare because we process thousands of bookings every day, and almost everyone who's ever had one is motivated to post about it. + In addition to building our software to prevent double-bookings, we also do automated synchronization checks with every channel every day and call our customers when we see anything that looks like a double-booking. About 90% of the time they know about it, and it was on purpose. But 10% of the time we caught a potential problem before the booking started and alerted them. Customers are generally grateful and comforted either way.

Response from Tokeet· Oct 4, 2022

I understand how you feel and why. We realized we had never done a market analysis of competitive pricing and when we did it, we found that we were severely underpriced. This price change puts us in line with, or still better than, most of the competition. We decided it was better to due the true-up once, but realize that to a customer it represents a big percentage jump. We spent a month calling customers in advance to explain this, and generally people understood, though of course no one likes it. We consistently fix any bugs that are reported, and implement many changes suggested by customers. If anyone was staying with us because they thought we were buggy but extraordinarily cheap, that doesn't help us get better. We'd rather make the software better and have customers who feel entitled to say how.

Response from Tokeet· Aug 24, 2022

Miah, I just reviewed the ticket around this date and it looked to me like Milka did an excellent job understanding your problem and replying to you more than a dozen times to provide screenshot, help docs, and videos to help you understand the issues with your account. I hope your experience with your new provider is going well. ---- update after user changed her review ---- Miah revised her review dropping it to one star from three because she wanted to leave the impression that she never got high quality service from us when in fact some of it was excellent and her problem was resolved. I consider the drop to one star a bit of "Yelper's Revenge."