tog.inkReviews of tog.ink

I have now had 2 disappointing orders with this company. They messed up my last order with them, I complained and they gave me a partial refund. I resubmitted so that I could have a few correct invites to send to family. They have now delayed my reprint by over a week. Their customer service is not at all helpful. I was just informed they added an extra week + to their production timeline for my project because an em dash was "too thin". I resubmitted the art within 10 mins of them requesting with a slightly thicker em dash and now they have told me my project turn around is now another 7-9 business days of production after already waiting 8 business days for them to tell me my dash was too thin.... Never making the mistake of ordering here again and I would advise you not to as well. They clearly are in over their heads with orders they can't maintain.

I paid for a premium letterpress + digital product and received a fully digital print instead. Letterpress is a distinct, higher-cost printing method, so this was not a minor error. It was a complete failure to deliver what was ordered. What is more concerning is how this was handled. The company acknowledged that no file was uploaded for the letterpress portion, yet proceeded to print and ship the order without any attempt to confirm or clarify. If a customer pays for a premium upgrade, there should be a basic level of quality control before production. Customer service was equally disappointing. After a long hold time, my call was disconnected. In follow-up communication, I was told to reorder at my own expense, with only a 20% discount offered. Asking a customer to pay again for an order that was incorrectly fulfilled is not a reasonable resolution. This experience reflects a lack of accountability, poor quality control, and inadequate customer support. I would strongly reconsider before using this company for any custom print work.

We ordered prints for our wedding which at the time of ordering said it estimated to ship to us by february 3rd. We were contacted by the company regarding our letterpress image which we promptly responded about an hour later via email. At that time they extended our shipping date to 2/9. We finally got our package on 2/12. They added free overnight shipping due to the delay in production. When my credit card was charged, they ended up charging us an extra $32 for the overnight shipping.