Urban Move ProReviews of titanicmoving.com

Response from Urban Move Pro· May 27, 2026

* IT’S ONLY BEEN 16 DAYS SINCE THE ITEMS WERE PICKED UP AND WE GAVE YOU A DELIVERY WINDOW OF 14/21 DAYS - also please provide the job # OR the name on the moving file to pull up the exact move/customer. We don't have anybody just under the name "Rachel" Hello, We would genuinely like the opportunity to review and respond to the facts of your move specifically; however, we are unable to locate any customer in our system under the name “Rachel.” It is possible the move was booked under another name, but at this time we cannot verify the file you are referencing. That said, we are confused by the basis of the review because you specifically acknowledge that the signed contract states delivery may take 14–21 days from the First Available Delivery Date (FADD). You stated your FADD was May 12. As of today, it has only been 17 days since that date, meaning the contractual delivery window has not yet expired. We certainly understand that waiting for delivery can be frustrating, especially during a long-distance relocation, but the shipment is still operating within the timeframe outlined in the signed agreement. While a sales representative may provide an estimated timeframe based on mileage and routing, the legally binding delivery timeframe is the one listed in the contract, and the FADD provided at pickup, not the booking call. Interstate moving logistics can change based on routing, truck availability, accidents, DOT regulations, weather, and other moves. Remember your on a shared moving truck.. Understand that Estimated transit times discussed during BOOKING are never guaranteed delivery dates and are always subject to the signed terms and conditions, and the customers FADD provided at pickup. We have also been transparent regarding the current status of your shipment. Due to the amount of space ultimately required, your items are now being scheduled for transport on a larger 18-wheeler alongside other deliveries rather than being transported alone on a partially filled 26-foot truck. Initially, your reservation was based on a certain amount of truck space. Once the shipment exceeded that amount and required substantially more room, the logistics of the move changed as well. Sending a truck with a large amount of unused space across the country is simply not operationally feasible, which is why shipments are often consolidated onto larger trailers with other families’ deliveries. Please understand the reason dispatch cannot give an exact delivery or ship-out date yet is because your shipment exceeded a single box truck and is now on a 53-foot trailer shared with other loads. A route coordinator still has to finish filling the remaining space and coordinate pickups and deliveries along the route. We still have five days remaining within the delivery window, and once the truck is dispatched, transit itself typically only takes 24–48 hours, so your items can still arrive well within the allotted timeframe. Regarding the additional charges, you also acknowledged in your review that a second truck became necessary because all items could not fit onto the original truck. The crew informed you early in the move that the shipment would exceed the reserved space and require additional capacity. At that point, you chose to proceed with the additional services, agreed to the revised pricing, and signed updated paperwork acknowledging the changes. While we understand unexpected costs and delays can be stressful, the shipment remains within the contractual delivery timeframe agreed to at booking. Lastly, you mentioned noticing that we respond to negative reviews. We actually respond to all reviews — both positive and negative — because we believe every customer deserves acknowledgment and communication. We remain willing to review the file directly if you contact us with the name or job number associated with the move.

Response from Urban Move Pro· May 20, 2026

Jerika, I wanted to address the review and explain what actually transpired. You spoke with multiple people at our company, and we do not have anyone in management, dispatch, or customer service who does not speak English. The only person you may have encountered with limited English was one of the laborers on the moving crew, but they were not responsible for customer communication. The foreman, dispatcher Lydia, and our management team were the ones directly communicating with you throughout the move. So to base the entire experience on one laborer does not accurately reflect the communication or service you received. Also, please understand it was never part of your agreement for us to pack your boxes or provide unlimited packing materials. Your estimate did not include full packing services. The services included were loading, transportation, unloading, furniture protection, and standard disassembly/reassembly. Customers are responsible for packing their own boxes unless packing services are specifically purchased. As far as your claim that the move was “overpriced,” we transported your belongings from Texas to Georgia — over 1,550 miles — for under $4,000. Your quoted total was $3,807.60, and when the movers arrived, your price did not increase by a single penny. You signed the agreement, approved the inventory, and the truck was loaded exactly as agreed. Regarding delivery, one of the first questions asked at pickup was your “first available delivery date.” The date you provided was April 14th, meaning nobody was available in Georgia to receive the shipment until then. Because of that, the delivery process did not begin until April 14th arrived. As explained before the move, interstate deliveries of this distance operate within a 10–14 day delivery window from the first available delivery date. Once April 14th arrived, your shipment was delivered in less than 7 days, which was actually faster than the timeframe originally discussed. If you had advised us at pickup that you were available immediately after loading on March 23rd, your shipment likely would have arrived much sooner. However, because your requested delivery availability was April 14th, the shipment had to remain staged until a truck was routed toward Georgia around that timeframe. At no point during pickup or transit did you report any concerns regarding wrapping, handling, or damages. In fact, we are reviewing the job photos now, and everything appears to have been professionally wrapped and protected. Unfortunately, Trustpilot does not allow us to upload those photos publicly. Please also understand that with moving — especially involving particleboard or inexpensive furniture — minor cosmetic damage can sometimes occur even with proper handling. However, if there truly was excessive damage as now being claimed, we do not understand why no calls, emails, or claim forms were submitted to the support contacts listed throughout your paperwork. It has now been over a month since delivery, and the first time we became aware of these concerns was through the review itself. At the end of the day, your price never increased, your shipment traveled over 1,500 miles, and your delivery was completed within the timeframe tied directly to the first available delivery date you personally provided at pickup. That being said, we will still personally reach out to discuss your concerns further and provide guidance regarding the standard claims process if necessary.

Response from Urban Move Pro· Mar 17, 2026

Hello, We would like to take a moment to respond to this review, as this is now the second review posted regarding the same move. First and foremost, we want to clarify that all items picked up from your origin in Fernandina Beach, FL were successfully delivered to your destination in Elkridge, UT. The only discrepancy involved one medium box and one guitar case that were mistakenly delivered from another shipment. Since identifying the issue, we have: Located the correct guitar and case Confirmed that it is currently in Daytona Beach, FL Communicated with you regarding scheduling delivery on the next available truck heading to Utah At this time, no other items from your shipment are missing. Regarding your delivery timeline, there appears to be some confusion: Your sales representative provided a 14–21 day delivery window, which begins from your first available delivery date, not your pickup date. You were picked up on December 3rd On the day of pickup, you informed our crew that your first available delivery date was January 7th Because of this, delivery would not be attempted prior to January 7th, as we cannot arrive before a customer is available to receive their belongings. Once January 7th arrived: Your shipment was dispatched You were delivered within approximately 72 hours, which is significantly faster than the standard delivery window To clarify, the delivery timeframe is always based on the first available delivery date provided by the customer, not the pickup date. The only alternative would have been to transport your items immediately and hold a truck in Utah for several days waiting for your availability, which is not how the moving industry operates. Additionally: You were not charged any additional fees beyond your agreed price We maintained consistent communication throughout the entire process We are also concerned by the mention of “damaged” items in your review, as no claim, report, or documentation has been submitted to our office or through the insurance process. We have reached out regarding this and have not received any response. We remain committed to resolving the guitar case return promptly and addressing any legitimate concerns. We will be reaching out again directly to clarify the mention of damages so we can properly assist. Lastly, for any future customers reviewing this, we are more than willing to provide both the original review associated with this customer as well as the full moving file related to this job, so that it is clear our reviews — especially the positive ones — are legitimate and tied to real, completed moves. We are here to help and complete this matter properly — we simply ask for your cooperation in working directly with us.

Response from Urban Move Pro· Feb 27, 2026

We are very surprised to see this review portraying our company in such a negative way, especially considering many of the issues mentioned were NOT caused by our company. We would like to clarify the facts regarding your move so there is a full and accurate understanding of what occurred. When customers sign up with us, they pay a deposit and provide an inventory of the items that need to be moved so we can estimate the space required on the truck. In your case, you did not provide us with any inventory at all. You did not list a single item. Instead, you told us that other moving companies that had visited your home estimated your shipment would require approximately 570 cubic feet, and that is what we based the initial estimate on. Because no inventory was provided, our movers arrived without knowing what specific furniture or items were being moved. When they arrived at your home in Florida, it was clear the shipment required more space than the 570 cubic feet originally discussed. BEFORE anything was loaded, the movers reviewed the additional items and explained the updated cost for the additional space required. Your husband reviewed this with the driver and approved the additional space before the move proceeded. You could have canceled the move which you chose not to do, So the movers began loading. The pickup took place on February 18 in Florida, and the agreed payment due at pickup was $1,900, which was provided via check. Your delivery destination was North Carolina, and you requested delivery on February 21, which you said would be the first day you would have access to the property. Despite the shipment traveling 651 miles, we provided straight delivery at no additional cost, meaning your items were transported directly from Florida to North Carolina rather than being stored or waiting for a full truck. When our driver called about arrival, you informed us (Saturday morning the day off your drop-off) that your closing had been delayed and you did not yet have the keys. We accommodated this delay and did NOT charge any redelivery or waiting fees. Our crew stayed locally overnight (for 2 nights) to work with your schedule. During this time, the check provided at pickup in FL was returned NSF (non-sufficient funds). Your husband acknowledged during the conversation that the funds had not been transferred from your savings account into the checking account the check was written from, which is why the check could not be processed. At that point, our company had already completed the pickup in Florida, transported your belongings over 650 miles, and paid for hotel accommodations for the crew due to the closing delay. Aside from the original deposit, we had not received payment for the pickup services. As outlined in the contract you signed, payment(s) must be made before items can be unloaded, and acceptable payment methods include cash, certified funds, postal money orders, Zelle, or Cash App. Because the check had been returned and funds were not available at the time, we had to wait until Monday when the bank opened so payment could be resolved. Once payment was made, your items were delivered by 7AM At no time were your belongings “held hostage.” The delivery delay was caused by the closing delay and the NSF failed check payment, both circumstances outside of our control, and ultimately was delayed because of your side not Titanic's. Regarding the long carry charge, the distance from where the truck had to park to the entrance was well over 100 feet. Your husband acknowledged the distance and agreed to the $75 long carry fee, which is outlined in the contract for distances exceeding 75 feet. Additionally, due to the closing delay our company paid $417.63 for two nights of hotel accommodations for the crew, which we did not charge you for. We strive to provide honest and professional service to every customer and respectfully disagree with the claims made in this review.

Response from Urban Move Pro· Feb 17, 2026

* This is a duplicate review referring to the same move and situation already posted above under the customer name AND REVIEW BELOW “ Catherine Zardeneta.” As it concerns the identical job, our response to the original review applies here as well.* SCAM? FIRST AND FOREMOST, YOUR MOTHER WAS SUCCESSFULLY MOVED FROM CALIFORNIA TO ARIZONA. A “SCAM” DOES NOT COMPLETE THE SERVICE — THIS WAS A COMPLETED MOVE WITH COMMUNICATION AND SIGNED PAPERWORK. Regarding pricing: when your mother first signed up, the inventory totaled 12 items / 48 pieces. Prior to the movers arriving, she submitted an UPDATED list showing 42 items / 86 pieces. THIS UPDATED INVENTORY is what changed the price. Below is the list of ADDITIONAL items that were added on, which is why the total increased: 1 area rug 2 cedar chests (additional) 1 desk chair 1 display case 1 dog food container 1 e-bike (additional) 1 end table 1 file cabinet 1 headboard 1 footboard 1 heater 2 ice chests 1 knee scooter 2 ladders 1 lamp 5 medium boxes (additional) 3 mirrors 1 office desk 7 pictures 15 large bins (additional) 1 printer 2 shelving units 1 transportation bag 2 trash cans 1 wagon 1 wheelchair 1 Christmas tree box 1 wooden shelf Your mother ACCEPTED this revision, SIGNED the updated contract, and made the payment. No one forced her to proceed — the agreement allows cancellation up to 72 hours prior, and she was still within that timeframe. We never said there was a “truck already in the area.” We stated dispatch was operating from our Rancho Cucamonga warehouse. On pickup day, the DRIVER arrived first and the TWO HELPERS arrived shortly after from Anaheim — your mother had THREE MOVERS total. Separate arrivals do not mean a single-man crew. Arrival times can vary due to routing, traffic, or prior jobs; however, we arrived on the contracted service dates. Regarding trucks: the pickup used our box truck and delivery used a leased U-Haul. This is standard industry practice so pickup trucks remain in their service states while leased units handle long-distance deliveries with full maintenance support. We do NOT require cash only. Pickup/drop-off require certified funds, including cash, cashier’s check, money order, personal check, Zelle, PayPal, or Cash App. Delivery occurred on the agreed day. Drivers may arrive earlier once they are 24 hours out; early arrival is not a service failure. If there were damaged or missing items, no claim was ever submitted. We will gladly send the official claims form so it can be reviewed properly. Drivers are 1099 independent contractors and may handle multiple assigned loads, which is normal logistics practice. Again, this was a COMPLETED MOVE with signed approvals, revised inventory, and successful delivery. If your mother wishes to file a claim, we will assist immediately.

Response from Urban Move Pro· Jan 26, 2026

Rick, I’d like to take a moment to clarify what actually transpired, as there appears to be some confusion in your review. First, regarding your claim that we are a “broker”: We are licensed as both a broker and a carrier. Like every moving company in the country, we do not own trucks in every state. However, we work with vetted partner carriers nationwide. In your case, because you were relocating nearly 2,875 miles from California to Florida, we utilized one of our California-based partner carriers for pickup, and our Florida-based team completed the final delivery once your shipment arrived in Mims, FL. This is standard practice in long-distance moving and was fully disclosed. At the time of booking, you personally provided the estimated volume of approximately 3,600 cubic feet, and that is the number you asked us to quote your move on. That figure was not generated by us — it was the amount you advised us you would be moving. It’s also important to clarify that we were not provided with a full household or storage-unit inventory. The only items you told us needed to be moved were the following heavy equipment: One band saw One CNC machine One CNC plasma machine Four crates One lathe One magline Three metal racks One press brake Three large toolboxes These were the only items you advised us about. You did not disclose any household items or storage-unit contents at that time. After we calculated the space required for the equipment listed above, you advised us that the remaining space within the 3,600 cubic feet would be sufficient to accommodate the household goods, and we relied on that information when preparing your quote and scheduling the equipment. When the crew arrived, it became clear that — in addition to the heavy equipment — you also had: A full household A storage unit Numerous additional items not previously disclosed Because of this, the shipment significantly exceeded the original estimate, and the move ultimately required: A 52-foot trailer, plus An additional 26-foot box truck Despite this substantial increase in volume, the move was still completed successfully. To clarify further: You were picked up on January 12–13, as scheduled You were delivered within 7–10 days, which was faster than the 10–14 day delivery window provided All equipment and household goods arrived safely and without damage Three vehicles were also transported successfully Additionally: A quality assurance call was completed prior to pickup At that time, you confirmed there were no changes to the inventory The additional items were only discovered once the crew arrived on site When the additional space was required, you approved the revised charges and signed the updated agreement accordingly. Nothing was added without your knowledge or consent. For these reasons, we are unclear why this move has been characterized as a “scam.” You were: ✔ Picked up on time ✔ Delivered on time ✔ Properly communicated with throughout the process ✔ Moved without damage ✔ Charged based solely on actual volume moved We understand moving can be stressful; however, it is important to clarify that the only reason the price changed and the move required additional equipment was due to the inaccuracy of the inventory provided and the lack of disclosure regarding the household and storage contents. If there is anything further you would like to discuss, we are happy to do so. Our goal is transparency, professionalism, and providing fair service on every move. — Titanic Moving Group