Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
266 reviews
Voted #1 Wellness BrandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Voted #1 Wellness Brand (titan-wellness.com) has 266 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 219 reviews with 5 stars · Clear filters
Was have some difficulty with the filter and the representative, Josh Quan,was able to walk me through the steps to correct the problem.
By THOMAS O.
Response from Voted #1 Wellness Brand· Apr 27, 2026
Hi Thomas, Thank you for the feedback. We’re glad Josh was able to walk you through the filter issue and get everything sorted out. He’ll appreciate the shoutout. If you ever need anything else, we’re always here to help. [email protected] 833-865-7900
Victor was great, super responsive and always there to help. Would buy again
By Ryan Z.
Response from Voted #1 Wellness Brand· Apr 27, 2026
Hi Ryan, Thank you for the great feedback. We’re glad Victor was responsive and there for you when you needed help. We truly appreciate your support and look forward to serving you again. [email protected] 833-865-7900
Awesome experience with Titan Wellness. although my original tub had 2 leaks, I called customer service and Josh was able to ship a replacement in as little as 2 days. In regards the unit itself, the chiller works fantastic and I am sure that the new tub will be perfect as well. I definitely recommend Titan Wellness.
By Daniel M.
Response from Voted #1 Wellness Brand· Apr 23, 2026
Hi Daniel, Thank you for sharing your experience. We’re sorry to hear about the issue with your original tub, but we’re glad Josh was able to act quickly and get a replacement out to you within a couple of days. It’s great to hear the chiller is performing well, and we’re confident your new tub will meet your expectations. We truly appreciate your recommendation and your patience throughout the process. [email protected] 833-865-7900
Just ordered a chiller for my at home set up and quickly received a message from Victor verifying parts of my order. I was concerned about the customer service of other brands. I look forward to receiving the unit and getting it set up.
By Rory R.
Response from Voted #1 Wellness Brand· Apr 23, 2026
Hi Rory, Thank you for the feedback. We’re glad Victor was able to quickly reach out and make sure everything on your order was correct before shipping. That kind of attention upfront makes a big difference. We’re excited for you to receive your chiller and get your setup going. If you need anything during installation or after, we’re always here to help. [email protected] 833-865-7900
I bought the universal chiller for my cold plunge. I had an issue and unfortunately it was out of warranty. I spoke to Joe at length and he went way above and beyond to help remedy the situation. He answered all of my questions and helped me tremendously. Since I bought the original chiller, I have had nothing but great customer service. Communication was outstanding, giving me updates throughout. Titan also called and followed up with me to see how everything was going. Today, I received a phone call from Joe giving me an update just a day later. There are other options out there in the cold plunge industry but for me, I will always buy from and recommend Titan. Thank you Joe!
By Michael W.
Response from Voted #1 Wellness Brand· Apr 22, 2026
Hi Michael, Thank you for taking the time to share this. We’re really glad Joe was able to step in and help, even outside of warranty, and provide the kind of support you deserved. He’ll truly appreciate your kind words. It means a lot to hear that our communication and follow up made a difference for you. That level of care is exactly what we aim for, and your loyalty and recommendation mean everything to us. If you ever need anything in the future, we’re always here to help. [email protected] 833-865-7900
Very responsive and quick customer service! Not to mention they definitely have the best prices I could find. Can’t wait to use my new cold plunge and UV sanitation chiller. Victor the customer service rep was very helpful and clarified my order before submitting for shipment. They just got a lifelong customer!
By Tyler C.
Response from Voted #1 Wellness Brand· Apr 22, 2026
Hi Tyler, Thank you for the great feedback. We’re glad to hear our team was responsive and helped make the process smooth, and that you found strong value in our pricing. Victor will definitely appreciate the shoutout for helping clarify your order before shipment. We’re excited for you to start using your cold plunge and UV chiller. If you ever need anything, we’re always here to help. [email protected] 833-865-7900
Victor was amazing help over the phone. Handle all issues and problems I had and made it completely effortless to work with. Very happy with this company and I would highly recommend them to anybody looking for a cold plunge unit of any kind
By Jeff the H.
Response from Voted #1 Wellness Brand· Apr 22, 2026
Hi Jeff, Thank you for the great feedback. We’re glad Victor was able to handle everything smoothly and make the whole process effortless for you. He’ll definitely appreciate the shoutout. We truly appreciate the recommendation and your support. [email protected] 833-865-7900
Love the Chiller and the tub. easy to install, very sturdy, well-made. I will have to set a different timer so I can have cold water ready for me at all times. easy to connect the hoses, and they even send spare parts in case you lose something. Customer service is wonderful; the representative is very nice and very knowledgeable, and walks you through every step of the way if you have a question.
By hassan H.
Response from Voted #1 Wellness Brand· Apr 22, 2026
Hi Hassan, Thank you for the great feedback. We’re glad to hear you’re loving both the chiller and the tub, and that the setup process was easy and straightforward. It’s great to know the build quality, spare parts, and overall experience met your expectations. We’re also happy our support team was able to guide you every step of the way. If you ever need help optimizing your timer settings or anything else, we’re always here to help. [email protected] 833-865-7900
