TimexReviews of timex.com

December 14th I Ordered a watch and they promptly sent me an email confirming order and that they would send a follow up email when the item was processed and shipped. They also charged my card at that time. I never heard back from them and waited patiently. On Jan 6th I emailed them and was told they didn’t have that order in their system….they would look into it and get back to me. I waited a few days and never heard from them. I wrote back and asked to cancel the order and get a refund, still haven’t heard anything. Save your money!

I am still waiting for a watch I ordered on the 30th of December and have every sympathy with the other people who have left reviews on here. I too wish I had read these reviews first. It sounds like the 2-3 shipping time is a complete lie. I did get through to a telephone advisor but although it was confirmed that my order was ‘boxed up’ they were unable to confirm when that order would be collected by a courier and shipped, which is unbelievable.i imagine my order to be sat in a warehouse like the Arc of the Covenant at the end of Raiders Of The Lost Ark. The fact that you cannot cancel an order makes it even more frustrating.

Perhaps we are getting too used to Amazon type deliveries - i.e. next day. Our expectations of Timex certainly don't match Amazon's. I am still waiting after nearly two weeks for an order to move from "to be processed" to something more positive. An e-mail to customer help elicited a pretty useless response. "While I wasn't able to pull up specific information about your orders currently, you can track their status here. Most orders are typically shipped within 2 business days, but if you have any additional concerns or need further assistance, I will forward your request to the relevant team who will do their best to assist you." I replied to Timex but have drawn a blank. Like other customers I wish I had read the reviews on this site first.

I really wished I read the Trustpilot reviews before ordering from Timex. I placed an order for a watch as a gift for an occasion, and 8 days later the order is still processing. They won't confirm when I can expect it to be despatched. I requested the order be cancelled and now they've stopped responding to emails altogether. The phone number on their website doesn't connect t anything. Shoddy, underhanded and deceptive business standards.

apparemment ma commande a ete passée sur un faux site timex copiant le vrai https://ww w.timexbelgique. c o m la somme a ete prise en dollar et non en euros et versee à Helipay Shop absolument scandaleux et non fiable mail recu online@customerservicevery. c o m somme deduite de mon compte, et aucun compte crée dans le timex eu que je viens de visiter, le site etait donc bien un faux la mention du mail etait - Confirmation Number: 18-2412102243071266 Hi stephane.jaumotte, Reply this email for your inquiries. Your order has been placed. Once your package ships, we will send you an email with a tracking number, so you can track your order. If you have any questions contact us via this mailbox. Total payment: EUR90.68 la somme prelevee est de: 10/12/2024 Contrepartie: helipay goodstoreitems11/12/2024-110,92 USD 106,91 EUR donc pas le prix annoncé par ailleurs

I should have read the online reviews on Timex before I ordered as they are terrible. I ordered two watches as Christmas gifts and only one arrived. Timex charged me for both watches, sent me an invoice, and at no point let me know that only one watch would arrive. The watch was delivered today on Christmas Eve and I'm missing a gift for a family dinner tomorrow. Extremely unhappy with Timex as a company to deal with. Order NO: 1137638 PO: TEU72004

I’ve always admired Timex, but my recent experience with their handling of a limited-edition watch order has left me deeply disappointed. I placed an order for a limited-edition watch that was marked as available on their website. After receiving a confirmation email, I eagerly waited for 10 days, only to be told via email that the watch was no longer available and my order couldn’t be fulfilled. What makes this even harder to accept is that, while I was being informed my order couldn’t be completed, I saw others posting photos of the exact watch I ordered. It felt like my order was deprioritized or mishandled, which left me feeling excluded and undervalued as a customer. Timex offered me a 30% discount for a future purchase, but given they already have 25% off sitewide, this felt like a token gesture rather than a meaningful resolution for the disappointment of missing out on a watch I truly wanted. I understand mistakes happen, but the way this was handled—delayed communication, lack of proactive resolution, and an inadequate attempt to make things right—has left me questioning whether I’ll ever buy from Timex again. I’m sharing this in hopes that Timex improves their inventory management and customer service. Loyal customers like me deserve better. I got all receipts. Took customer support 3 days to provide this underwhelming service.

No notification that the company had cancelled my order without any information of a reason why. Customer service just passed me on to a dedicated department supposedly but no reply or communication as to which department or confirmation that they were dealing with the issue. Website is inadequate and when they say it’s 2-3 days delivery… it’s more like 6 because it takes them over 2 days to even dispatch your order