Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
419 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Timbuk2 (timbuk2.com) has 419 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 290 reviews with 5 stars · Clear filters
Happy with the product. Just the right size and excellent for carry-on the airlines. Has the room of a backpack but I use it for carrying work stuff... laptop, iPad, folders, notebooks, etc. Fast service and delivery.
By Jamie G.
Response from Timbuk2· Feb 27, 2026
So glad it’s the perfect fit for both carry-on travel and work essentials! Thanks for sharing your experience — and we’re happy the delivery was quick, too!
Function, weight, shoulder balance and ability to customize design with durable fabric is excellent.
By Malissa
Response from Timbuk2· Feb 27, 2026
We’re thrilled to hear this — thank you! Performance, comfort, and durability are top priorities for us, so it’s great to know it’s delivering for you.
What a seamless experience! I had to get my backpack repaired. It was a very simple process, turn around was quick, and repair work is impeccable. Highly recommend the company and its products.
By Dipika T.
Response from Timbuk2· Feb 27, 2026
This made our day — thank you! We’re proud to stand behind our gear and keep it going strong for years to come. So glad the repair experience was quick and the work hit the mark. Here’s to many more adventures ahead!
Easy ordering, delivery, and excellent product. So durable and functional. Thanks for making quality items!!
By Jacquelyn
Response from Timbuk2· Feb 27, 2026
This is wonderful to hear — thank you! We put a lot of care into creating gear that’s built to last and perform, so knowing it’s hitting the mark means a lot. Thanks for choosing us!
Used this brand before and loved it since. Bag is perfect size for me.
By Tam
Response from Timbuk2· Feb 26, 2026
So happy to hear that! Thanks for being a returning customer — we’re glad the bag is the perfect fit for you!
The quality of the materials and the colors... everyone notices this backpack on the airplane, and it fits under the seat.
By Mark
Response from Timbuk2· Feb 26, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that you're loving the quality and colors of the backpack. It’s even better knowing it turns heads while still being perfectly sized to fit under the seat — style and functionality are exactly what we aim for. We truly appreciate you sharing your experience.
Ease of the operation
By Dan - San Jose, C.
Response from Timbuk2· Feb 26, 2026
Thank you for your feedback! We're so glad to hear that you found the operation easy to use. Making our products simple and intuitive is very important to us. We appreciate you taking the time to share your experience.
The website provides exceptional image creation while playing with the personalization options. Delivery was fast and the products were, as always, top tier. I adore my timbuk2 bags!!
By Elizabeth
Response from Timbuk2· Feb 26, 2026
Thank you so much for the kind words! We’re thrilled to hear you enjoyed customizing your bag and that it arrived quickly. It means a lot to know your Timbuk2 bags continue to deliver a top-tier experience. We truly appreciate your support and are so glad you love them!
