TimberTechReviews of timbertech.com

The Timber Tech advanced PVC is way too hot in the sun for you or your dog to lounge on. My dog burnt his paws. I didn't realize how got it got until my dryer died and I was hanging clothes on the railings in my bare feet. I burnt my feet. Don't be fooled by the slick pictures of little kids walking barefoot across it in full sun or dogs lounging. Their ads are .misleading and dangerous. When I told a rep about it he offered to give me a 75 dollar gift card. Sure for a deck I can't use. Kristy Mahoney

Homeowners need to know that when a TimberTech “Consumer Journey Specialist “ provides contractor recommendations, they are based solely on the amount of TimberTech products purchased by those contractors and the fact that the contractors took online certification. Do not be lulled into thinking these contractors are skilled or honest! No so! Also, when a contractor provides a bid for you, please check with Timber Tech about the cost of materials before you sign a contract. I learned that contractors can “upcharge” on materials as much as they want. I had looked forward to having a TimberTech front porch added to my home. However, it became such an ordeal, and I was definitely taken advantage of and overcharged. I spoke with Timber Tech representatives several times, and though they were friendly and sympathetic, the contractor still made his money, and the resulting porch was presentable, but not worth what I was charged. I get angry every time I think about how much I was overcharged. As a result, I would not recommend TimberTech as a company to work with. I have no doubt the company will continue to recommend this contractor because they want the revenue he brings in. Too bad about the homeowner. Penny Morris

This job is not finished, slabs sinking, aco not connected to drainage. Job was left in a mess aggregate on doors , windows and drive. Three jackets let along with drink bottles, vaps and empty packets. Totally unsatisfactory work, if the job is not put right by end of the month I will be looking at taking advice on next step.

The two staff members were great. They did an excellent job, were respectful of our property, managed the difficult bits well and communicated with us in a timely manner. We've used TimberTech on two properties, one in Titirangi and the other in Kerikeri where we now live. 10/10. We will continue to both use and recommend TimberTech.

I Would NOT recomend this product. We chose TimberTech for their 25 year warranty, which apparently they do not honor. We installed our deck in 2010. Initially there were problems with the color matching of the floor boards. The manufacturer had to send a representative out to evaluate which resulted in them paying our contractor $1800 to remove the boards he already installed and send new ones. Subsequent to this, within less than 13 years from installation all of the outward facia boards, "except one", completely faded, to the point where they almost looked white, when the color was cedar. We contacted the manufacturer who denied our claim stating that "All decking products, natural and manmade will experience weathering. Contributing factors to weathering include the environment, moisture, sunlight, heat, time and other variables which may vary by region or geography. Normal weathering is an aesthetic issue and not a performance or product warranty issue, nor considered a material defect." I could understand this if ALL of the boards were faded, but one 12' long board had no fading which clearly indicates a problem or defect. It just makes NO sense. Apparently after doing some research it seems this company has had a number of complaints and class action law suits due to the same issue. To compensate us they offered $200 for a product called DeckMax which is like putting Armor-all on your car tires. It does not restore the color back to the decking material as claimed (not even close to the "one board" that had no fading). As of today we just competed tearing down all of the TimberTech facia and replaced it with Trek materials (Total cost with labor $6549, after an initial cost of $44k to install the TimberTech deck). Hoping we get a much better result with Trek. I suggest to do your homework and chose the right product to suit your needs. In the end it seems a wood deck, despite requiring more maintenence, is definately a far more economical choice.