Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
358 reviews
Tile ClubSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Tile Club is your online tile authority, offering the biggest stocked selection of tiles. Explore porcelain, ceramic, natural stone, zellige, and mosaic tiles backed by expert customer support, fast shipping, and easy sample ordering.We're the favorite tile supplier for designers, contractors, and homeowners alike. Our collection covers residential redesigns and new commercial builds.
Tile Club (tileclub.com) has 358 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 13 reviews with 2 stars · Clear filters
I received two boxes of floor tile. The second box was completely broken.
By Debra C.
Response from Tile Club· Oct 9, 2023
We're so sorry your order arrived damaged. Have you already filed a damage claim so we can replace your tiles? https://www.tileclub.com/pages/damages-policy
Needed a sample to ensure my choice after reading the details in their return policy. My sample is on back order. Annoying but no big deal. I get an email saying it’s back in stock and my order should be sent soon. Two days later, I get an email saying it’s still on back order and my patience is appreciated. ? I email requesting clarity and receive the response that the tile is in stock but not the samples of the tile…what? Break one and send it to me? What is going on? I need to wait two more weeks FOR A CORNER of something you have in stock?! They did communicate that they would send me a sample of something else they considered similar but I’m not interested in that. It took me months to decide already. I need the tile I requested, that you advertised and have in stock-but only in the size I couldn’t get a full refund on if I ordered it… Psh. Just go where there’s better return policies or a brick and mortar. This place is like dealing with a bank with no online options. Not necessary.
By Amy C.
Response from Tile Club· May 10, 2023
We're really sorry to hear that this was your experience. Our material for the Japandi Slat Wall Tile had just come in when we sent the back in stock email, and our team started to cut and prepare samples - we make them from full-size material so you are seeing an accurate representation of the tiles and can make an informed decision. We deeply apologize for the confusion between the unclear backorder message and the conversation you had regarding the sample options. It is always our intention to try and offer a potential solution and we hear that it did not come across as intended. We will use your feedback to continue to improve our communication going forward. Your sample will ship out today. We hope that you will let us know if there are any questions we can assist with if you are still considering this tile.
I returned unused tile, they miscounted and did not give me full credit. When I informed them, they basically accused me of lying but "this" time would go ahead and give me credit, then they shorted me $5 because of taking the 15% discount off the already reduced resocking 15% price. Ordered $3000 of tile and one plate was even the wrong patterned tile. Will never order from this company again and will spread the word!
By Sherry
I was happy with the quality of the product. The quantity was the issue when I ordered too much product and wanted to return the product that was in excess, the return policy is not that friendly with the restocking fee and the cost to ship it back. Proved to be more than the product was in value.
By Terry C.
Response from Tile Club· Mar 1, 2023
We understand your frustration with our return policy and restocking fee. We do make these policies as accessible as possible on our website so people can see them before making a purchase, but the cost of shipping and handling heavy tile can still come as a surprise. In order to offer free shipping to our customers, we are not able to cover this cost for returns. Our Customer Support is always happy to help with tile calculations to try and avoid having excess you might need to return.
I purchased pencil tiles. They were reasonably priced. 3 of the 4 came in perfect condition. 1 pencil cracked all around. The Tile Club replaced it twice. Each time, I received again a pencil cracked all around. I just gave up. The Tile Club rep just stated that it's fragile so can easily break in transport. However, I'm not sure that it was a transportation issue. So got 3 useable pencils and 3 cracked pencils. I would not purchase from here again as it didn't appear that they took care to send an unbroken pencil, and cared enough to make sure their customer was satisfied. These are about $10 a piece, so not worth it.
By MNCV
Response from Tile Club· Feb 5, 2021
Hello! Thank you for sharing your recent experience. We sincerely apologize for the unsatisfactory condition that your samples arrived in. We do our best to package our shipments before they leave our warehouse, however there are times when damage occurs in transit. Nevertheless, we completely understand and respect your frustration in this matter. We have issued a refund for the cracked piece and hope we can earn the opportunity to serve you better in the future. Thank you, Samantha, Tile Club Support
