TicketWeb USReviews of ticketweb.com

Bought 4 tickets to see Harlem Globetrotters on March 13th & they cancelled because of COVID-19 which is absolutely understandable. I contacted ticket web for a refund & they informed me that they weren’t giving out refunds at this time.

With the corona virus the concert I was planning on driving across states to attend was cancelled and as I have called to try and get a refund they don't have anyone there taking calls or responding to my emails. This has been a really bad customer experience for me.

I had to cancel my tickets at Cafe Carlyle due to coronavirus. We live in Florida and cannot travel to NYC unfortunately. The representative was rude and couldn’t understand why I needed to cancel. Fortunately the Carlyle was very nice and will email ticketweb to ok a refund.

They are making money out of no-shows and reselling tickets when they know well in advance the customer can not make the show. Bought tickets for Jazz Standard. 48 hours after the transaction, which was 10 days prior the show, I asked to return the tickets, since I could not longer travel to NYC. I explained I lived in another city and that I was returning the tickets we'll in advance of the show date. TicketWeb denied the request. TicketWeb is making me pay for a show I will not attend and they will sell those seats to another person, making twice the profit for the same seats.

Buyer beware! Bought two tickets to see my nephew’s band play in Newport, KY. Show was cancelled due to a dispute between promoter and venue. Tried to get a refund and got no help from Ticket Web who pointed fingers at promoter who vanished. I’ll never buy tickets from this scam again!

Company doesn't care about people situation. Wanted to get a refund or switch my day to go on polar express train ride in phillipsburg due to a family emergency..my husband being rushed to the hospital ( was willing to prove proof), I don't drive so there was no way my son and I to take a 2hr trip from our house to go on train ride. Called the polar express excursion desk, gentlemen was very nice, said he has no problem rescheduling the train ride for a later date but has to call ticketweb since they are the ones the payment went through. Call ticketweb the representative that put the request for a refund or reschedule said there should be a problem with a refund or reschedule. Received an email about 2hrs later from representative Juan/ZRT349, stating I can not get a refund or schedule. There is no refunds or change given. So I lose 126.00...BEWARE DO NOT BOOK WITH THIS COMPANY UNLESS YOU ARE POSTIVE THAT YOU CAN FULFILL THE BOOKING. YOU WILL NEVER GET A REFUND OR RESCHEDULE, EVEN IF YOU DIE.

Bought tickets to a concert and was cancelled due to weather. Almost a year later and still no use for the tickets. Called ticketweb twice now. Nothing but excuses. I probably will never see my refund I'm owed. He said it may be all sales final. Which is bull because it wasn't my fault I can't use them. Will never use them again. Horrible experience.

One star is too good for the Customer service and support I received from Ticketweb. I just attempted to purchase a $42 concert ticket for my son for tonight. When I clicked the button to confirm the order, Ticketweb instantaneously changed the confirmed amount to $109 and charged my credit card this amount that I did not approve. I immediately called Ticketweb. The customer service rep seemed to be chewing food as she spoke to me. She barely audibly told me that there was nothing she could do for me. At my request, she transferred me to her supervisor, Roy. Roy told me it was my fault and refused to admit that the Ticketweb site was faulty. I was scammed by this company and both reps seemed smug when telling me that I was beat out of my money. I told Roy that I'd be filing complaints with the Better Business Bureau and Consumer Affairs. His responses was for me to "go ahead and do that". I urge the public not to deal with this illegitimate company that literally just robbed a child.