Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
207 reviews
TicketWeb USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bringing people together one live event at a time. If you have questions for U.S. customer service, please reach out to [email protected]. For other regions, please contact their service teams.
TicketWeb US (ticketweb.com) has 207 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 192 reviews with 1 star · Clear filters
the events are overpriced. i advise finding the event you’re looking for and getting tickets elsewhere. the fact that this place also doesn’t offer refunds or returns is extremely difficult. i wish i could give them 0 stars
By Tia F.
I purchased tickets for an event tonight at 7:30 PM. It is now 4 PM and I have not received my tickets nor have they replied to my emails. Not sure why venues use them.
By cara G.
I will never again knowingly book tickets through this company. There is no phone number and they simply ignore emails. My issue was very simple - I just wanted to see if I could change my booking to a later time on the same day but I received no response despite sending emails days in advance of the event. What sort of company ignores their customers ?
By Geraldine C.
Got tickets for a show on Friday the night before the show, the next morning (the morning of the show) Got an email they were requiring negative Covid test or proof of vaccination, so I couldn’t go. Now they are saying I can’t get a refund
By Brandon M.
Had tickets for a show and then COVID happened. Wasn't able to attend the reschedule in April 2021. Was explicitly told to tear tickets, reply with confirmation code in the subject by XXX date. Replied a week earlier and have been trying to get a refund since...despite this whole documented back and forth, they continue to say I can't get a refund. At this point I'm simply following up monthly to remind them they are lying to customers.
By Jeffrey D.
This company is a complete scam and should be closed down. I bought tickets to Comedy Cellar in New York and the venue would don't honor our tickets. They said we weren't on the list and would not allow us inside, even though I had PAID AND PRINTED tickets in hand. I tried to get a refund for a show THAT I WAS NOT ABLE TO ATTEND and they cut and paste the same thing: tickets are non-refundable.
By Emily C.
Ticketweb sent out a cancellation and refund policy due to changes in the Covid policy at the venue for a concert. I followed the instructions to a T and they ghosted me for 3 months until I received an email saying that all sales were final. I had to dispute the charge with my credit card company. Do not due business with TicketWeb, you will pay in more ways than one.
By Jake H.
Company is absolute garbage they will not return your money they cancel shows they don't answer emails they don't have any phone service it's absolutely horrendous stay far away I'm going to the better Business bureau I've had it
By Frank B.
