Tickets.comReviews of tickets.com

Customer service is horrible, never could get a hold of someone via instant chat or email. I did get a feedback email. Really ??!!! You didn’t even have the curtesy to respond

Can I give 0 stars? Essentially their customer service was unavailable on a weekend (which seems illogical for an events ticket sales company) and was thus absolutely worthless. I bought tickets for the Hella Mega tour in Chicago in 2019, I have the transaction on my bank statement which includes the tickets.com number. I couldn't find the email with the original order number and tickets link and hadn't received any updates except by the venue itself to tell me tickets purchased through the venue (and hence tickets.com) would be honored. I go to find the email the night before the event - a Saturday (I had been traveling for work for the week prior up until Saturday night without a lot of downtime to check on this/didn't think I needed to). I called Wrigley field (the venue) on Sunday (morning of show) at 9 am when they were supposed to open and was transferred to the tickets.com line that said "our office is closed. Hours are 9am to midnight EST. goodbye." It was 9:06 am CT so 10:06 am EST. They did not mention being closed on weekends on the message. Then tried their automated resend service directly and they couldn't find my phone number associated with the order. And there were no other options for finding your order (like maybe an email address??? credit card number???)) annnnnd when you elected to speak to a representative - I got the same we're closed message that I received before. Absolutely worthless. If you are going to operate a ticket-sales company, you should be available 7 days a week as the events happen 7 days per week. I'm sure I'm not the only person who has ever had email trouble and would really like to be compensated since I had to way of getting help for tickets I had already purchased.

We wound up buying tickets for a show a month early and not long after tickets.com started charging less than a third of the price for the same tickets. They refused to help with their customer service line which sometimes didn’t even work during their business hours. After being on hold for 50 minutes they simply told me that there is no refunds or exchanges for my problems.

I purchased two tickets for the Blake Shelton concert for Sept 2, 2021. Blake Shelton cancelled due to scheduling conflict. Tickets.com sent me a email stating I will be offered a store credit. I tried calling them totally impossible to get someone on the phone. I don’t want a store credit I want my money. Only if i researched this company first awful reviews. The only way we can stop this company is to file class action lawsuit. Hopefully a lawyer will see this.

Booked tickets in Detroit for Hella Mega August 19th 2020. Cancelled due to covid and we received an e-mail saying that once the event is resceduled WE WILL RECEIVE AN EMAIL AND HAVE 60 DAYS TO REQUEST A REFUND. Well, we didn't receive that e-mail and contacted them recently about a refund. They stated no refund is being offered since we didn't request it within 60 days once the new date was scheduled.

I purchased tickets 196.00 for two a concert with Gregory Porter and Ledisi. The concert was canceled twice and instead of getting my money back I am told I have to use the tickets for another event. This was almost over a year ago and there has not been anything in the way of a concert I am interested in. Donot buy tickets from this company. It’s a big scam!

I purchased tickets to a game but shortly after processing the order a half an hour later attempted to change the date to another game. I was told the tickets were already reserved from the seller and a change was not possible. I find this astonishing as I booked the game late in the evening. Now they do not support the venue or team I booked the tickets for and told me to bad, book something else. I will never book any event through them again.

Just saw tickets posted for sale on their site for $200-300 and the tickets for this concert haven't even gone on sale yet. Clearly a scam. Do not buy from them.