Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6 reviews
TicketLeapSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TicketLeap, a solution of Leap Event Technology, takes self-service ticketing to a whole new level with their easy-to-use platform, full set of features, and lightning-fast setup. The solution provides branded event pages, built-in management tools, and flexible ticketing options so organizers can create awesome events in just minutes. That’s why haunted attractions, festivals, tours, theaters, and so many more choose TicketLeap.
TicketLeap (ticketleap.com) has 6 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
6 approved reviews, newest moderated first
Worst customer service I’ve received in a while. Purchased over $1000 in tickets and they won’t help me login to my account. Concert it in 3 days and it’s been 3 months of me trying to login into my account. They think 1 email asking for patients and to keep “retrying” is a good service. Nobody to call or reach it out to. Pathetic
By Aidan K.
I purchased the ticket refund insurance. I had to cancel 2 out of 3 tickets bought for a medical emergency. Talk about having to go through hoops! I finally just told them in a nice way where they can put their money. Don’t bother with ticket insurance.im not asking a family to provide admission papers, discharge papers, or a doctors note. I will let the school who puts on plays and the venue who use ticket leaf know how ridiculous they are.
By Roxanne R.
Ordered tix for a show tonight. Would not download to my wallet. over an hour with what they call customer support and I told them to refund the tix. Next message? 3 paragraphs explaining why they don't refund the tickets. And, no. I couldn't get them back because she had already entered the refund I can't get. I think it would have been nice to hear that ahead of time. suspiciously looking like an outright fraud right from the start.
By Tim G.
It's sleek sure, but I think it's responsible for some of the really terrible prices lately
By Peter V.
Sleek and easy to use platform, support is great!
By Jess S.
I have been using Tickleap for many years. Simply, they are GREAT! Pricing is fair, the product is fantastic and customer service is first-rate. Thank you, Thank you.
By Eric
