ThrivelabReviews of thrivelab.com

They make you feel like you're a queen until the moment they decide to take your money and not refund you for medication that was never made and you didn't receive. They say 90 day money back guarantee, which is a lie. The moment you decide to quit their program they stop responding to your messages. They ask you to setup an off boarding appointment to which you have to book at least a month out and then no one calls. I'd stay far away from thrivelab, thanks for the awful experience lesson learned.

Update: 6/10/24 I have since changed my star rating to 1 from 5 and have cancelled my account with Thrivelab due to poor communication and fraudulent billing. I signed up for services for $99 initially which I was told was billed quarterly and there was a $45 per call fee, even states that clearly on my quarterly invoice. I was told the billing department would verify insurance coverage and if insurance was covered and less than the $45 I would receive a credit. I was told it wouldn't be more than $45 per call if insurance didn't cover it since I paid the $99 for quarterly service. Thrivelab delayed in verifying insurance until after I had already seen them twice and paid the $45 each time. The second call was literally 7 minutes long and they billed my insurance nearly $500. They never verified insurance, they billed insurance. So insurance came back with an explanation of benefits saying they were allowed to bill me $150+/- but due to my deductible I had to pay in full. Thrivelab took the money out of my bank account even after I emailed them multiple times saying this wasn't right and I was told I would never pay over $45 for the calls since I was on the quarterly plan. There is no way to login and remove your bank/credit information once they have it they will bill you whatever they want. After escalating my concerns with management all they could offer was a $40 credit and I was informed they had to bill me because they didn't want to get in trouble for insurance fraud. Insurance fraud has been committed because they are billing insurance and astronomical amount that is a fraudulent amount. One of my calls was 7 minutes long and no prescriptions were given, only thing discussed were my labs in which she had already told me had nothing to do with prescribing hormones, so it was a pointless call, just to bill more. I never would have signed up with Thrivelab knowing it was $99 quarterly, $45 per call, PLUS whatever amount they want to bill insurance and pass along to the patient as well. So misleading. So disappointing. Everyone I have been in touch with at Thrivelab has been amazing. They have all gone above and beyond to make sure I was completely comfortable and all my questions were always answered. I had many, many questions before starting my BHRT journey and everyone at Thrivelab made sure all questions were answered, including reaching out to their doctors and checking before I even scheduled an appointment. Dr. Bimisa has been wonderful. She always early to our appointments and explains things very well. She's always available and gets right back to me when needed. I'm very happy with Thrivelab and definitely recommend them to all women.

I was prescribed medicine on the 15th of January. Today is the 24th and I still have not received it. FedEx tracking shows it is not even on the way yet!

Not just "this time." Constant, communicating is award and takes days....DAYS. This time: I received my "shipment is delayed." I immediately texted "CANCEL MY SUBSCRIPTION." Next day an order (that I did not want, arrived.) Tried to schedule an exit call... no appointment available until after January (Feb...March?) &Price "meds" did Nothing. Disgusted CANCEL! REFUND THIS ORDER PLEASE.

This entails the almost two years I was a patient, the treatment plan we eventually got the dosage right and it was great, The service I paid for not worth a cent, I babysat these folks for nearly two years because my meds were always late at best, had two episodes where they were late for over a week once and nearly two weeks the final time. The setback due to lack of meds for two weeks was astronomical. The lack of communication in regard to everything was an absolute disappointment. --------After reply from Thrive Lab--Wed Dec 6th 2023-- Non of the issues your reply mentioned are valid, you are nearly kicking the can down the road; Logistics: can be remedied with proper planning and actually scheduling the send prior to me having to call and complain that its already late. Payment: you've had my CC on file since day one and there isnt a single time where payment did not go through. Pharmacy: They are actually the ones who ever did anything correctly. Lab completion: Never were my labs not scheduled/concluded by the timeline you determined. Rx: Never was I notified that any of my meds were out of stock. Your failure here stems from lack of communication not from any of the excuses you are reaching for...Thank you for your reply to my review. I would be happy to forward all the un-replied emails I sent if you still feel that my review is unjustified...

Thought about this long and hard. As I am still experiencing unwanted side effects from one or more of their topical products I thought It best to inform those with skin sensitivity about my personal experience. To begin with the partnership between HRT suppliers and my medical doctors is zero. I think we all know that MD’s are prone to discount the reliability of HRT and strongly dissuade those like myself, who has sisters and a mother with breast cancer, from ever using HRT. And getting help from them once you’ve encountered a problem is difficult and confusing. After 9 days of use of ThriveLab Bio-estrogen and Progesterone I had an adverse skin reaction. This problem persisted for greater than 45 days. It took 3 trips to my gynecologist and a visit to urgent care to get the problem under control. While the entire area of application was inflamed and totally unbearable there was nothing that ThriveLab could do for me that I was not already doing for myself i.e., benedryl, Sitz bath with all manner of calming ingredients and I had to pay $45 for this inefficient consult as I learned that a hypo-allergenic option was available but not offered to me. I’m certain I expressed skin issues in my initial consult and was furious that did they not have a Dr on staff to prescribe a steroid to stop the inferno or have any advice other than to seek the help of a medical professional. After paying ThriveLab $172 for my HRT, $99 for a monthly plan and another $90 for 2 consultations, AND $50 copay x 3 for MD visits, $75 Urgent care visit, what I was offered in refund was $172 and an apology. If it was my company I would have offered my patient a full refund and covered their trip to the Urgent Care. Keeping any of my money was their third mistake. A frustrating, uncomfortable and unnecessary experience on every level. It should have never happened but when it did, that’s when you step up and do something to help the problem “sting” a little less. Live, learn, and do put anything on or in your body that is not backed by a Doctor who is qualified to prescribe RELIEF if their product causes a terrible adverse reaction. ***Here’s an update. I’m very sorry to all of you for not posting this sooner. I could not believe in or out of my wildest dreams that the products I used from ThriveLab caused a hair follicle problem LITERALLY from head to toe. I’m a very private person. But what happened to me should happen to no one. In addition to the adverse reactions to my skin I experienced an inexplicable allergic reaction to every hair follicle from the top of my head to EVERYWHERE! It was an absolute nightmare which I can honestly attest to has not 100% resolved…TO THIS DAY! I cannot tell you which cream it was. But as I told their staff the hair on my head had changed and went completely crazy! Frizzy, unruly and thoroughly UN-DID a fresh keratin. I wasn’t going to mention it, thinking it was just me. My body. Unique. Since the mid-September rash break-out, which btw occurred during a very fresh, very expensive keratin treatment, each of the two (2) keratin treatments I have undergone SINCE this HRT debacle ALSO have not worked! My hair feels destroyed. No life, no volume, no shine, no luster just an unruly MESS!!! I’d give anything to go back in time and steer clear of ThriveLab. They did NOT ready themselves for a user with highly sensitive skin. They sent some ridiculous half-hearted apology after I posted my negative review. But what is that worth? ZERO! An absolute nightmare from beginning to end!

No help with an expiring kit. Would have only taken new blood sample vials to be sent. You’ve lose my future business

After my initial 45$ appointment and agreeing on lab work I never heard from them again: it's been over a month. Such a scam