Very good I'm happy with the service…
Very good I'm happy with the service and product
By Zouari Z.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
52 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at Thomas Carpet One, we offer a wide range of flooring options. This includes the popular Luxury Vinyl Tile/Plank, Hardwood, Carpet, Ceramic/Porcelain Tile, and Sheet Vinyl. We are also available to install these products for you, if need be
Thomas Carpet One Floor & Home (thomascarpetoneseneca.com) has 52 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 49 reviews with 5 stars · Clear filters
Very good I'm happy with the service and product
By Zouari Z.
It took two weeks for the carpet to be shipped after I ordered it, but that inconvenience was compensated for by the carpet itself: it is beautiful, exactly as described, has a deep pile and a luxurious feel. I did not wish to transact business with PayPal and the company accepted my order over the phone. And they gave me a significant discount. Once the carpet was shipped it arrived at my home in two days. The carpet delights me every time I see it, so, five stars.
By Opal
Perfect service and customer care!
By Dominic H.
Michael, David and the entire staff at Carpet One were very helpful, courteous and professional. We would highly recommend Thomas Carpet One.
By Terri H.
The installers were very efficient and skillful. They moved all the furniture and got back in place where it belonged. The completed three bedrooms and a finished basement of two separate rooms in three days. They were very pleasant to deal with. The end result was looks very nice and feels even better when we walk on the carpet.
By Drew S.
Everyone at ThomasCarpet was helpful and easy to work with. David was instrumental in helping me find the right carpet and patient as I made my decision. He was listening because the one he guided me to is just perfect! The installers were clean and careful with my home and finished the job in record time. Thank you Carpet One! The best change we’ve had in a long time!
By Barbara C.
Great up front knowledgeable sales personnel and even better installers. Couldn't be more satisfied with my experience. Highly recommend. Sam Abercrombie
By Sam A.
Selecting flooring for our new home was not something I was looking forward to. I had spent time looking at flooring online and was overwhelmed with the options available. Our builder recommended we visit the Thomas Carpet One Floor & Home showroom. We walked into Thomas Carpet One and were greeted by Marissa, ready to help! Based on our descriptions of our spaces and how they would be used, Marissa helped guide us to two LVP flooring options which we took back to our home for the final decision. When it came to carpet, Marissa again helped narrow down the many options to just a few. Ordering and installation went smooth. We could not be happier with the results.
By Christine