Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
7 reviews
ThinkPetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ThinkPet was founded in 2015, based on our " Pets First" design philosophy where we insist on thinking, observing, and feeling from the perspective of pets to derive inspiration for products. In every step of product development, we are committed to achieving the same goal: to keep your pets strong, safe and happy.Our operations span the full value chain, from " Pet First" design, through manufacturing excellence, to customer service, ensuring that our customers receive the best products and experience every time.Today we operate primarily in North America, Europe, and Asia. We are strengthening relationships with our customers and rescue organizations. we have donated over $100,000 in product value across North America, Europe, and Asia every year since 2015 as a way of extending our mission to help animals.
ThinkPet (thinkpet.com) has 7 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
7 approved reviews, newest moderated first
Awful Company! I ordered something by accident and sent them several emails to cancel my order, responded to emails that I got saying if you have a problem or an issue respond to this email which I did. No response no follow up nothing. They just want your money so do not ever buy anything through this company ever.
By Di
It's like a good company
By Niraj K.
Great products, this is my second time purchasing for my pups and I recommend them to friends as well. With that being said, I am in the middle of returning one of the items I bought since I think my dog might be more comfortable in a bigger size and the return process has been a complete hassle. It’s been days between responses. The product was not used, just tried on and still has the tag and I’ve been waiting to hear back on how to send it back to them.
By Zuleyka C.
ThinkPet carries a well known, excellent brand I have used for years (SuperDesign). They offered a scarce size, which I purchased. The color requested was unavailable so ThinkPet contacted me with multiple options prior to shipping. Communication was accurate and timely. Quality excellent. In transit shipping information system a little weak, but, merchandise arrived quickly (7-10) days, using "free" option. I would buy from them again.
By Christine C.
After I requested a refund because the harness did not fit, the sales representative assisted me in refunding the cost of the product and provided me with information to purchase the correct size.
By Audrey D.
First order and am very pleased with the product and speed of delivery!
By Carol W.
Response from ThinkPet· Feb 27, 2024
Much appreciate your feedback.
I bought their coat for my Labrador, a perfectly suit and warm for winter. recommend it.
By Karron
Response from ThinkPet· Feb 2, 2023
Glad you like it! thank your sharing.
