Quick response
Quick response
By M S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 642 reviews with 5 stars · Clear filters
Quick response
By M S.
They did handle my issue. I wonder why there was an issue. I still love the product.
By Rob A.
I purchased two for me and one for my husband. He loved it so much he bought a second pair. I am a teacher and am on my feet all day long. These inserts feel like I’m walking on air! I love them!
By Lisa B.
I had an issue that got resolved very quickly. I will keep buying and recommending this company to all
By Rene D.
I really love these insoles! They make me feel like I’m walking on clouds instead of stones.
By Anita S.
Prompt and helpful response
By Brian B.
Customer service was quick and efficient. They resolved my issue in a very timely manner. They were also very kind and professional. If I have any trouble, I look forward to working with them again.
By Lauren K.
I have been wearing Xstance insoles for almost two years. The two major things I immediately noticed were how incredible my back feels, and how the soles of my shoes now wear evenly. I considered prescription insoles. I am so glad I tried these first. Work great, and at a fraction of the cost of prescription insoles.
By Ammon F.