CUSTOMER SERVICE WAS GREAT EVEN THOUGH…
CUSTOMER SERVICE WAS GREAT EVEN THOUGH I HAD ISSUES WITH THE INSERT ITSELF
By Anna P.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
784 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.
XSTANCE (thexstance.com) has 784 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 642 reviews with 5 stars · Clear filters
CUSTOMER SERVICE WAS GREAT EVEN THOUGH I HAD ISSUES WITH THE INSERT ITSELF
By Anna P.
The insoles are as advertised but they seem to me to be different than those presented elsewhere and some are much cheaper - sorry.
By BigAcorn
No Haggling with the customer over the refund. I’m a real customer…this is not AI.
By Thomas
These are better than I expected. Much better than inserts I bought through Amazon.
By Roberta T.
These are great! It feels like you’re walking on clouds. No pain since I started using them. Thank you.
By Renee M.
Did not particular like the insoles for me, but dealing with the company was a breeze and they were a pleasure to deal with.
By Turd F.
The fast response to resolve my issue.
By Marlene P.
Fast service and shipping. Worth the price. Comfortable and effective
By rob