Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
624 reviews
The Violet VixenSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Violet Vixen was created to provide a place for unique personalities and communities to find clothing and accessories that celebrate their beautiful lifestyle. We strive to provide a curated selection of alternative fashion that echoes sexy aesthetics, beauty, functionality and a free-spirit!Whether you are a seasoned cosplayer searching for an authentic steel-boned corset, or you have just begun exploring alternative fashion and want some cute clothing and accessories, we can help you on your journey!PLEASE LET US KNOW ABOUT EVENTS AHEAD OF TIME AND WE CAN RUSH SHIP FROM OUR MANUFACTURER IF NEEDED!
The Violet Vixen (thevioletvixen.com) has 624 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 51 reviews with 2 stars · Clear filters
Took a month to arrive, and was too late for my Xmas plans. Because I am already away, and the package is (maybe) still sitting on my front porch, I have no idea what the quality of the product is and if it was worth waiting for.
By Marc
Delivery times is absolutely awful. Ordered one month befor christmas and still no delivery , or even information on status of package. Still in Chicago since 29 nov, for some reson god only knows. Tried to ask usps, but thet do not handel international Mail in their inquireys, only US. Yes i live in sweden. IF you Cannot handle international delivery . Do not do business outsider us then ffs. Dissapointed
By Martin K.
Response from The Violet Vixen· Dec 20, 2019
Hey, it says it left Chicago International facility on Nov 29, and is in route to the destination. Not that it has been sitting in Chicago since the 29th. It should be there any day, I'm very surprised it hasn't been delivered honestly. Once it leaves the US it is out of USPS tracking. Please inquire with your local mail facility! We absolutely do international business all the time! Please keep us updated and correct this mistake in our rating if possible. We got the item out in plenty of time for delivery. Thanks!
Just took over 14 days to ship my stuff. But product is great
By Timothy G.
Response from The Violet Vixen· Dec 5, 2019
Hey Timothy, thanks so much for your feedback! Please understand we are not Amazon and most of the products we sell and love are not on Amazon and are not available in the US in high quantities, which means shipping times can be higher. Having said that, we are stocking more and more products in our US facilities every week and shipping more and more 2-3 day priority shipping orders. Please try us out again in the future, and try our Fast Ship Section for Amazon-like fast shipping to your door! Thanks again! Happy Holidays!
Quite some time ago I ordered two blouses and it took so long to receive them I had forgotten I even ordered them and the first time I wore one of them a button came off. I have since gained some weight so I can no longer wear any of the items, some are very expensive corsets!, that I’ve purchased. There is little to no room in your products for weight changes. Primarily due to the extensive time it takes to receive orders coupled with the guessing game of “will it actually fit?!” I will most likely not be ordering from your company in the future.
By Kim H.
Response from The Violet Vixen· Nov 10, 2019
Hey absolutely, thank your for your feedback! If you'd like, we can absolutely assist you with getting measured for a new corset and if the ones you own are un-worn, we will accept them as a return for store credit which you can use to get the right size! Our corsets are made-to-order and can take 6-8 weeks to get to you. Rush shipping is available for events with notice. We are the only company that does half sizes, to give our customers the perfect fit! We will take into account customer weight changes, but true steel boned corsets may not be the best option. There are cheaper options that will ship faster and will be more amenable to weight changes. We now have a full-time support staff! Please reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to resolve the issue!
Order arrived nearly three months after the expected delivery, and it was defective. The manufacturer made the zipper uneven on the top of the corset so one lip at the front is higher than the other. Communication with VV was difficult, with no response via email and only sporadic response via Facebook messenger and Twitter.
By KM
Response from The Violet Vixen· Nov 1, 2019
Hey K, we're very sorry to hear about your poor experience! We've got a new full-time customer service staff. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to resolve the issue!
Your return system I did not care for and your lack of knowledge about my return I didn’t care for
By candy C.
Response from The Violet Vixen· Nov 1, 2019
Hey Candy, we're very sorry to hear about your poor experience! We've got a brand new full-time customer service staff. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 with any additional questions and concerns and we will do our best to resolve the issue!
Shipping time on the website it not accurate, an i was told I couldn’t cancel and receive a refund after figuring out the time wouldn’t be in my position till well after I needed it. I checked everything before ordering, it wasn’t a sale or holiday or preorder. I will never buy a corset from this company again.
By Nicolette R.
Response from The Violet Vixen· Nov 1, 2019
Hey we’re very sorry to hear about your poor experience! We’re under new management and are looking to improve our overall customer experience. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 with any additional questions and concerns and we will do our best to resolve the issue!
I ordered an item on July 7th, it took a month to get here. Not terrible, but the only way I got a hold of anyone for an update on my package was consistently sending then emails once a week. They are very slow at replying, but it seams like you will get your stuff eventually. Just a pain in the a$$ because places should be giving you that information already. You should not have to pester any company about where your stuff is or when it's coming. But their stuff is so nice I can't help my self.
By Sinister S.
Response from The Violet Vixen· Nov 1, 2019
Hey we’re very sorry to hear about your poor experience! We’re under new management and are looking to improve our overall customer experience. Please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 with any additional questions and concerns and we will do our best to resolve the issue!
