The Violet VixenReviews of thevioletvixen.com

Skirt and corset are way too big. They do not match the sizing guide on the website. Company is awful with communication. Emails were not responded too until a PayPal report was made. Tried to file an exchange for my items to a smaller size, but the page will not load. And don't even try calling the phone number on the website, no one ever answers and the voicemail box is full.

I ordered a Sourpuss bag October 21st, it was delivered on Jan 27th with ZERO communication from the company in-between. I emailed they said they would check on it, no email back, I emailed again weeks later with nothing. I called, left a message, no call. I called again and was told shipping was taking a while. 3 months is an insane amount of time for anything these days but especially with zero communication. Get it together, because it ends up looking like you just took my money. I received the bag but Jesus, the wait was stupid.

Was a three year process to get what I wanted with no customer service help months on end with no answer to calls or emails would respond through Facebook until I’d tell them my order then silence. Even had other people contact them same thing as soon as my order was brought up they would stop responding. Zero stars.

I placed an order for over $250 worth of merchandise on July 21, 2021 - three pairs of boots. I received two of three items. One didn't fit, so asked how to initiate a return. (I did keep one pair worth $102.) On Oct. 27, 2021, I was told I'd receive store credit for the returned item. I it shortly thereafter and got confirmation from the carrier that it was delivered. I reached out via email (responding to the original correspondence from the shop) on the following dates to inquire about how to get the store credit: - 12/01/2021 - 1/21/2022 - 3/09/2022 - 9/05/2022 The shop website also has a chat feature. I left multiple unanswered messages there as well. I only heard from them one other time to tell me the third item was out of stock, so they'd issue a store credit. Of course, I never had any follow-up on that either. So I'm out $150.

lets start with zero communication after multiple emails have yet to receive my order and the event I ordered for is in 3 days. Tracking number still shows that USPS has NOT received the package to ship it. HORRIBLE experience.

Your shipping policy is misleading. Your customer service response time is just slow enough to be unable to cancel my order. Hopefully you don't fight the charge back I filed, since I still haven't received the package you insisted on sending me after I asked to cancel it.

Never responded to a size exchange I needed to do

I have sent multiple emails and chats regarding a exchange for a different size with no reply. Their customer service is in poor condition