Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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2 reviews
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The ThrusterA unique sex toy & wellness company dedicated to bringing you pleasure! We are a family-run business based out of Brooklyn, NY.
The Thruster (thethruster.com) has 2 customer reviews on The Fair Hearing, with an average rating of 1.0 out of 5.
2 approved reviews, newest moderated first
Took over a week to respond to a request. Terrible customer service.
By Octavius R.
Response from The Thruster· Jan 26, 2023
We are sorry you had this experience. We are a small, family-run business. Delays can sometimes occur, especially during our busiest times. Please check your email. We need some information from you to help make this right!
I bought a toy which was $166. The silicone split. They sent out a replacement. The second one wasn’t working. The third replacement also split. I requested my money back, and provided photos which each one. They said they don’t offer refunds. They then sent me out another replacement but another model. This one was more money, and it lasted longer than the other ones. But again, the silicone on it has broken in two places and has stopped working. Shocking amount of money for toys not to work within such a short space of time. But when they were working, they were my absolute favourite toy, so I’m so gutted they don’t work!
By Jess H.
