The RTA StoreReviews of thertastore.com

Horrible company. Horrible management. Horrible policies.

Everything was absolutely wonderful - great communication, helpful, etc etc until I took delivery. I have a major piece of damage and have had no response via multiple emails and a post to their claims portal that is supposed to have a 24 hr response time.

The RTA store is providing awful service. Please address my claim and do not close it. The shipping was not the issue. Address and reopen my claim and I can provide a better score

The quality of these cabinets is very subpar. yes, they are plywood boxes and solid wood faces as advertised but that's where the good seemed to stop. I regret choosing them for my kitchen and now I have basically guaranteed that I will need to redo it again the next few years. Multiple front faces were warped. cabinet sides were bubbled, luckily, I was able to rearrange my layout to hide them as I didn't have time to wait for a replacement. The paint has adhesion issues and peels off of the primer layer VERY easily. plywood and drawer pieces have green staining in them. I paid for a warranty, but when I emailed them about issues, I was offered a can of touch up spray paint even though i was told a professional would be sent to repair in the event of this happening. Glad I spent 100s of dollars for that... I was also told that they could provide a paint code for use at any Sherwin Williams store to paint existing cabinetry to match in the house. the one they provided is so outdated the local store told me not to use it has it won't match with the new base paint mix. They were right.... In short, the buying process was great and helpful, but once the cabinets arrived, problems seemed to pop up left and right.

It took 6 months to get all the cabinets in. We ordered them around the end of August. We received the very last of the damaged and backordered cabinets Feb 4, almost 6 months from the date we ordered. After we ordered the cabinets, we saw they were not going to carry them anymore. When tried to order extra trim was going to charge us 600$ for 4 boards of 4in x 8 ft for baseboards!! Said they were they were discontinued so they were charging a ridicules amount. After all the trouble I had with them then trying to charge me an absorbent amount for 4 trim boards There were many damaged boxes. The quality of the wood did not stand up to transit and below what I expected for 25,000.00 dollars. The boards were splintered, scratched, broke in two, just overall supar material. I do not think these will last 5 years and I would NEVER use this company again. I purchased the extra warranty but this will not cover the 15,000 to install this house of cabinets with all the problems my GC had with this company.

Sent wrong cabinet completely. Wrong color and everything. I paid extra for pre assembled cabinets and they are put together so haphazardly I would have done a better job myself. I ordered wood tone cabinets and the undertone of each cabinet is different and it’s very noticeable. Working with them now to see if they fix these issues.. but it’s delaying our kitchen renovation.

⭐ 1 star — Zero if that were an option. This company is an absolute nightmare. If you’re considering ordering cabinets from The RTA Store, don’t. I genuinely feel sorry for anyone who buys an entire kitchen from them. My laundry room is still unfinished due to a combination of damaged shipments, factory paint defects, and incorrectly spec’d hardware and pre-drilled holes. Issue after issue, order after order. Nothing shows up right the first time. Customer service is polite but completely useless. They’ll take forever to respond and then give you the same canned excuse every time: overseas shipping delays, supply chain issues, blah blah blah. Returns and refunds? Not an option. Ever. Once they have your money, you’re stuck. I wasn’t expecting luxury cabinets, but this level of incompetence is unacceptable. Low expectations were somehow still missed by a mile. Do yourself a favor and never order from them—or any online cabinet company. Lowe’s, Home Depot, and Menards offer similar or better quality at multiple price points, and at least you can talk to a real human in person instead of sending emails into the void. Also, don’t trust the Google rating. It’s painfully obvious how many reviews are bots or spam accounts. For every legitimate positive review, there are multiple customers dealing with serious problems that don’t magically resolve. Maybe by summer I’ll finally have cabinets installed—but I’m not holding my breath.

Terrible customer service! The company changed my order without my knowledge or consent, called and apologized, but then insisted that I pay both return shipping and a restocking fee to send back the wrong items (I did NOT order) and refused to send me the item I ordered until I did so. I would NOT recommend!