The Real Leather Co.Reviews of therealleathercompany.com

i ordered 3 bags from this company and they sent 1. It took an extremely long time to get the one. I've repeated asked to have the other bags sent only to be told they are speaking to the warehouse. I would caution anyone using this company. I would be happy to remove this if they send me the 2 bags they still owe me or refund my money at this point. I did final receive the other bags

This company misrepresents their products in virtually every way. Products are sourced in China and India. The leather is processed chemically and is NOT top grain cow leather. Buyer beware. Returning your product will likely be slow and refunds slower. They are a company located in Texas - ties to Great Britain are misrepresented and not accurate as to their Website claims.

I made two purchases. Both gifts to someone else. First item was returned. Second item sent. Then the nasty bills started coming to the individual I sent the gift to. Nasty letters for duty fees they owed on two Goat leather products shipped to them from India! No mention of these business practices at time of purchase. You don't expect to gift an item. Then bill that individual for their gift AND the returned gift. He paid the $100 not to have his credit ruined.

Terrible customer service.Package has not been delivered as expected and customer service will not respond to emails to assist. I knew this was too good to be true.

ATTN would-be buyers: your item will likely spend 2-3 weeks 'in transit' during which the clock for your eligible return window (30-days, according to website) is ticking. Support team offers zero consideration of their lengthy shipping times, even though those delays caused us to miss the date of intended recipient's birthday forcing us to purchase a second gift locally (interestingly, paid lower price and got significantly higher quality). They are not allowing a return of an un-opened item, even though we contacted them within 30 days of receiving the item, and ultimately are just not helpful. Our item will likely spend its life in the closet. Obviously will not be using this business ever again.

I am an American and ordered a leather duffel bag with free shipping. Five months later, I got a bill from fed ex saying I owed them duty taxes. I contacted the company and they said I am responsible for the taxes. This is bad business and I will do all I can to discredit this company.

I ordered a mini sling bag for a Xmas present and it arrived in January despite the on time shipping promise. But that wasn’t the worst part. The bag came wrapped tightly only in bubble wrap with tape all over it. No box, Nothing else! It was the worst delivery packaging I have ever seen and of course, the leather was all wrinkled up. I have never seen a bag in such a bad state. They said I wouldn’t be refunded unless I shipped it back, and now they won’t refund my shipping cost claiming that’s their “policy.” I suppose it’s their policy to not be responsible of damaged products due to their own negligence. And to top it off, you can find the same products on Amazon for less! They’re marking up bags made in china that are sold on Amazon for less. Just go to Amazon and search, and save yourself money and headache. At least they have better customer service.

I would give zero stars if I could. Order a 300 dollars briefcase for my husband for Christmas. My husband did not like the style. From the time I ordered the bag it was only 14 days and I tried to return it because the 30 days hassle free return had not expired. I am beyond upset with this company. I sent ten emails to them with no response. Finally when the responded they asked why I wanted to return the bag. Two weeks after that they sent an email where I can ship the bag which was with no shipping label and at my expense. Tracked the bag and it was received two weeks ago and I still have not gotten a response or a refund. So now they have the bag and my money. Save your money and time do not do through this company. NEXT STEP IS THE BETTER BUSINESS BUREAU!!